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IT Policies & Procedures: Tools & Techniques That Work (3rd Edition) (IT Governance Policies & Procedures)
 
 
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IT Policies & Procedures: Tools & Techniques That Work (3rd Edition) (IT Governance Policies & Procedures) [Hardcover]

George Jenkins (Author), Michael Wallace (Author)
3.3 out of 5 stars  See all reviews (3 customer reviews) |

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Product Details

  • Hardcover: 544 pages
  • Publisher: Aspen Publishers; 3rd; Bk+CD-ROM edition (November 2001)
  • Language: English
  • ISBN-10: 0130339792
  • ISBN-13: 978-0130339799
  • Product Dimensions: 9.4 x 7.3 x 1.7 inches
  • Shipping Weight: 2.6 pounds
  • Average Customer Review: 3.3 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Best Sellers Rank: #1,492,480 in Books (See Top 100 in Books)

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Larry Webber
George Henry Jenkins
Lawrence Webber
 

Customer Reviews

3 Reviews
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Average Customer Review
3.3 out of 5 stars (3 customer reviews)
 
 
 
 
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7 of 7 people found the following review helpful:
3.0 out of 5 stars Expected more..., April 20, 2003
By 
B. Clarke (Webster, TX United States) - See all my reviews
(REAL NAME)   
This review is from: IT Policies & Procedures: Tools & Techniques That Work (3rd Edition) (IT Governance Policies & Procedures) (Hardcover)
I expected more from this book - at least some concrete, document examples (verbage) on tailoring IT policies. Readers should look here for an overview but elsewhere for mor e detail.
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13 of 16 people found the following review helpful:
5.0 out of 5 stars IT director, January 17, 2002
By A Customer
This review is from: IT Policies & Procedures: Tools & Techniques That Work (3rd Edition) (IT Governance Policies & Procedures) (Hardcover)
This book did a very good job filling in some gaps in my
knowledge of running an IT operation. This book is very
helpful for technical people who find themselves now having
to manage an IT department. Policies and procedures are very
important in making an IT shop run smoothly, and this book
will give you a head start in getting your shop in order.
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6 of 8 people found the following review helpful:
2.0 out of 5 stars Disappointed reader, September 8, 2002
By A Customer
This review is from: IT Policies & Procedures: Tools & Techniques That Work (3rd Edition) (IT Governance Policies & Procedures) (Hardcover)
I was not at all pleased once I received the book at the full purchase price. I was expecting more formal policies already written. The ones included in the book are very broad and most likely unuseful in their current format to most any business. I recommend that you get the book, but do not pay the full price for it. Find it used.
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Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
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First Sentence:
IT Policies & Procedures: Tools & Techniques That Work is designed to provide you with the knowledge you need to create effective information technology (IT) policies and procedures for your organization. Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
supply standards committee, issue appropriate guidance, expendable computer supplies, final systems report, multiple commercial electronic mail messages, computer software list, acceptable use agreement, computer hardware acquisitions, problem tracking database, patch management process, management software database, help desk manager, recovery time objective, software committee, abusive callers, help desk technicians, unauthorized devices, technology relocation, technical support unit, help desk staff, sensitive company information, project management office, unauthorized software, asset management program, procedure flowchart
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Develop Based, United States, Getting the Goods, Acceptable Use Policy, Microsoft Windows, Total Available, Unified Modeling Language, Department of Energy, Overview Every, Overview Selecting, Overview There, Relocation Information Questionnaire
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