Customer Reviews

Polycom SoundPoint Pro 3-Line Conferencing Speakerphone with Integrated Headset Amplifier

5 star:		(4)
4 star:		(2)
3 star:		(0)
2 star:		(1)
1 star:		(1)

 

 

This is a great phone. The speaker works wonderfully and the headset is a must if you work on the computer while talking on the phone (I recommend the Plantronics Headset M175 for Mobile & Cordless Phones). The phone also has a mute, hold, speed dial, redial, volume control, and caller-id.

The layout of all the buttons and overall general user-interface is excellent as well. I didn't have to read the instructions to set it up and I haven't looked at them since.

I don't have multiple lines, so I haven't tested out that functionality, but this phone reminds me of being at work -- I sometimes catch myself trying to dial "9" before the phone number.

This full duplex phone changed the way I am heard when I am having conversations with my soho client base. I can work on my computer while holding in-room conferences without missing a single word on both sides.Full Duplex is the only way to go and this Polycom phone is best I've ever heard. Well worth the money I paid.

Full duplex speakerphone sound has to be experienced to be believed. Headset lets you dig through files with both hands or keyboard without hindrance. Caller ID and call-waiting caller ID gives you a full time paid for receptionist. Call logs and auto dial from call logs makes it easy to get back, even to people who don't leave voicemail messages (or forget to leave their phone numbers). Second microphone on back of unit for conference calling is also impressive.... mine worked fantastically right out of the box and has continued to do so for the past 18 months. Great company with great design - check their website for occasional product rebat offers. I got [some money] off on my phone.

Recieved this phone last week. I bought the phone based on what a friend who is an expert on telecommunications told me. I needed a phone where the speakerphone sounded like I was talking on a handest. The audio is fantastic, but the pepole on the other end can still tell that I am on a speaker phone. So in that sense I am a little disappointed, but it is the best of the worst home office phone options. Other than that the setup is real easy, one other small drawback is when you put the names of people in your speed dial it only holds like 10 letters which is annoying. For a phone of this price I shoud be able to put a sentence in if I wish. Also if you are accessing voicemail you can only enter a few soft pause #'s before it runs out of room. If your reading this Polycom fix these things and you will have a much friendlier system.

I have worked out of my home office for several years and have found the cordless phones quite inadequate. I frequently do 2HR + conference calls to the west coast, and have never felt comfortable using my speaker phone because it lacked professional sound quality. This is an excellent phone for your home office.

Although the speakerphone is not the same quality as their triangualar one, I am now very comfortable now doing long calls on it. I think the incoming speaker quality sounds excellent, I had one caller that had trouble hearing me, but I turned off the rear microphone and it improved.

The keyboard and handset are very comfortable. The menus are a bit too cumbersome to navigate and the phone lacks a voice mail light indicator. You have to pick up the handset and listen to the dial tone, instead of a quick glance, which is disappointing for a phone of this quality.

Features that can be improved include the LCD back light should be added and you should be able to program in more letters to your speed dial. It is restricted to 8 letters, it is also quite an antiquated method of programming them in, it is much too time consuming.

A positive feature for this phone is that it identifies the call length and it is very useful for managing your time in regards to your work day, and if you talk with attorneys you can easily track their billing. The 3 way conference feature works great and I am very pleased with how easily it is to set up conference calls on my own.

I think this is an excellent phone for a home office and would recommend it. I hope they can make a few adjustments for the next version, but in general I am very happy with this phone for my home office and has improved the overall quality of my workday.

I found the Soundstation product I use in the office to be so good that I decided to get this product for my home office.

I purchased the 2 line version of this phone. I had two problems immediately. The light on the mute button stopped working. Also, there was this annoying intermitant hum on the line (which all others on the call could hear as well). I called their customer service and they were very helpful. They apologized for the problem. They told me that the hum was a design flaw and that new models shouldn't experience the problem. I asked them to send me a new version of the phone so that I wouldn't have this problem going forward. They gave me a return materials number.

I received a replacement phone in the mail within a week and found that phone to have the same problem with a hum. I am very disappointed that they don't stand behind their product. If there is a design flaw then they should replace the product or refund the purchase price.

This is, by far, the best conference phone I had. Crisp clear full duplex. The conference function works very well. You can count on 3 lines, thererefore you can make a 4-way call. Menu is a little bit old fashioned and could be easier. This model is no loger in production. I also bought a 2 line almost same tel, that comes with some nice features not available in this 3-line equipment. If you do not need a programable redial, and need 3 lines this the the model.

I ordered this phone on Jan 15, 2004. Today is Feb 9, 2004 and I have not received it to date. I've tried contacting the seller, but the emails are bounced back and it states the email address is not valid. Everyone, I urge you NOT to purchase from this seller.