Most helpful positive review
15 of 15 people found the following review helpful
Better than Alternatives
on November 10, 2011
Please don't judge this item by the other reviews. Most of the issues they are describing are related to their provider, or PBX. Overhead paging, call transfers, dropped calls, etc... are all problems with the system the phones are connected to, not the phone it's self. I suspect those reviews are from disappointed CEOs who don't know the difference between a handset and the PBX.
Sound Quality is Great! Rich audio with deep tones. The ringer is loud enough for an office environment. I find most of my clients keep them about 40%, I would not recommend using it as a warehouse ringer.
Build Quality is Good! Very well built, it should be able to handle that angry guy in the corner of the office who slams his handset down every other call. The handset gives you a good grip. I think it feels more natural than the Cisco line.
The price of this handset makes it ideal for non-essential locations.(i.e. I would not use it in a high volume call center, the boss' office, a conference room, or for the receptionist. It is made for the average office worker.)
The boot time is a little longer than I would like but not much more than a Cisco (I say Cisco because I know that's what everyone is comparing it to.)
The screen on this model is little small, I always seem to wish it had just a bit more real estate.
The "dial" button is not a soft button on this model, it is a real button. This is not so much of a problem unless you have 550s or 650s in the mix. The problem then comes from having to get used to the dial button being in different locations on different models.
Asterisk configuration is not as easy as some of the other brands out there but if you search google long enough you will figure it out. Once you get it up, I think it has more working features than the Cisco stuff but not as much as some of the other high end phones.