- Full-duplex conference phone with 2-line operation
- 36-number programmable speed dialing
- Caller ID with call waiting
- 99-number outgoing and incoming call history directories--you can easily locate and dial stored numbers
- 32-character LCD screen; integrated headset amplifier, hanger, and controls
Technical Details
Product Details
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Product Description
Amazon.com Product Description
Putting an end to speakerphones that clip sound, the Polycom SoundPoint Pro SE-220 features full-duplex performance, so everyone can both talk and listen simultaneously. This corporate-quality phone system offers two lines, caller ID (including call-waiting caller ID), and a 32-character LCD display. Use the phone as a speakerphone or handset, or attach a headset for hands-free conversation.
Although users who need larger-scale conferencing systems will want to look elsewhere, the SoundPoint Pro SE-220 competes well for its price point. Thanks to well-chosen features such as Polycom voice technology for crisp reception, 99-number call-history directory, 20-number speed dial, and any-key dialing, this model is ideal for typical conference rooms.
The SoundPoint Pro SE-220 comes with a one-year warranty.
Product Description
SoundPoint Pro SE-220 seamlessly integrates handset and headset telephone functionality with crystal clear, hands-free voice conferencing in an elegant personal business phone. With the touch of a button, SoundPoint Pro SE-220 lets you hold clear, multipoint conference calls with up to two additional participants. Polycoms Acoustic Clarity Technology enables callers to speak when they want without clipped sentences and one-way conversations that are common with ordinary business speakerphones. The SoundPoint Pro SE-220 has versatile features like a front-facing microphone for voice conferencing, and dialing is quick with the 36-number speed-dial capability. You can also connect an optional headset for quality, hands-free applications.
Customer Reviews
Most Helpful Customer Reviews
39 of 42 people found the following review helpful
Amazon Verified Purchase
Overall this phone looks nice and looks professional, but its performance could be matched by other consumer-level phones with similar if not more features.
I hooked mine up immediately after receiving it (the day before the date of this review) and made my first call using a headset. As another reviewer experienced, I heard feedback of my own talking through the ear piece. This is something I never experienced with the same headset plugged into my 2.4Ghz Uniden handheld phone.
Polycom describes the speakerphone this way:
"SoundPoint? Pro SE-220 seamlessly integrates handset and headset telephone functionality with crystal clear, hands-free voice conferencing in an elegant personal business phone. .... Polycom?s Acoustic Clarity Technology enables callers to speak when they want without clipped sentences and one-way conversations that are common with ordinary business speakerphones."
I didn't find this to be the case consistently. During the first moments of my first speakerphone call, there was clipping/reduced quality on both ends. However, this can be expected and the Troubleshooting section of the Soundpoint manual explains that the phone must adjust and to give it a few moments. In fact, I found this to be the case, on MY end. After several moments, the quality of sound/voice call through the speaker was very good.
However, the sound quality on the receiver's end stayed poor. I was told that I sounded muffled and that while longer sentences came across fine, any short sentences or one-word answers were clipped. There was also a huge difference to my call participant when I picked up the headphones or handset. This call was over 5 minutes and I would expect the "adjustment" time per the manual to be much less than this. Also, it did not matter whether I moved the phone closer or farther away, or talked more directly into the microphone. On the other hand, several calls since then were of much better quality and the people on the other end thought that it sounded better than a typical, cheaper (e.g., non-Soundstation type) speakerphone. However, they could still typically tell that I was on speaker.
I was initially very disappointed in this phone and even processed a return for it as "defective." However, I may just keep it after all - it's not a "bad" phone.
Otherwise, if you're willing to chance or accept the performance, the phone looks nice, the buttons are layed out nicely, and the features seem pretty easy to use.
Just keep in mind that you should not expect, to any realistic degree, that this phone will provide the quality of a Soundstation, or perhaps not even of a Voicestation. My understanding is that one can pick up a new Uniden 2.4 Ghz phone from some places for about $100, that comes with several handsets with speaker capability. That might not be a good solution for you, but I'm just highlighting that this Soundpoint is certainly not the be-all and end-all of SOHO business speakerphones.
You may be very happy with this one, but you should look at all options: Don't necessarily buy this phone due to the Polycom name or your positive experiences with their high-end products.
-2 Star for poor headset performance (surprisingly, with a Polycom headset). The phone has a built-in amplifier, but I can't find a way to adjust it.
-1 stars for inconsistent speakerphone performance (+1 for speaker on the phone end, -2 for performance on the receiver's end)
I hooked mine up immediately after receiving it (the day before the date of this review) and made my first call using a headset. As another reviewer experienced, I heard feedback of my own talking through the ear piece. This is something I never experienced with the same headset plugged into my 2.4Ghz Uniden handheld phone.
Polycom describes the speakerphone this way:
"SoundPoint? Pro SE-220 seamlessly integrates handset and headset telephone functionality with crystal clear, hands-free voice conferencing in an elegant personal business phone. .... Polycom?s Acoustic Clarity Technology enables callers to speak when they want without clipped sentences and one-way conversations that are common with ordinary business speakerphones."
I didn't find this to be the case consistently. During the first moments of my first speakerphone call, there was clipping/reduced quality on both ends. However, this can be expected and the Troubleshooting section of the Soundpoint manual explains that the phone must adjust and to give it a few moments. In fact, I found this to be the case, on MY end. After several moments, the quality of sound/voice call through the speaker was very good.
However, the sound quality on the receiver's end stayed poor. I was told that I sounded muffled and that while longer sentences came across fine, any short sentences or one-word answers were clipped. There was also a huge difference to my call participant when I picked up the headphones or handset. This call was over 5 minutes and I would expect the "adjustment" time per the manual to be much less than this. Also, it did not matter whether I moved the phone closer or farther away, or talked more directly into the microphone. On the other hand, several calls since then were of much better quality and the people on the other end thought that it sounded better than a typical, cheaper (e.g., non-Soundstation type) speakerphone. However, they could still typically tell that I was on speaker.
I was initially very disappointed in this phone and even processed a return for it as "defective." However, I may just keep it after all - it's not a "bad" phone.
Otherwise, if you're willing to chance or accept the performance, the phone looks nice, the buttons are layed out nicely, and the features seem pretty easy to use.
Just keep in mind that you should not expect, to any realistic degree, that this phone will provide the quality of a Soundstation, or perhaps not even of a Voicestation. My understanding is that one can pick up a new Uniden 2.4 Ghz phone from some places for about $100, that comes with several handsets with speaker capability. That might not be a good solution for you, but I'm just highlighting that this Soundpoint is certainly not the be-all and end-all of SOHO business speakerphones.
You may be very happy with this one, but you should look at all options: Don't necessarily buy this phone due to the Polycom name or your positive experiences with their high-end products.
-2 Star for poor headset performance (surprisingly, with a Polycom headset). The phone has a built-in amplifier, but I can't find a way to adjust it.
-1 stars for inconsistent speakerphone performance (+1 for speaker on the phone end, -2 for performance on the receiver's end)
18 of 20 people found the following review helpful
Amazon Verified Purchase
I've had this phone for about a week and it is excellent! The quality, touch/feel of the phone, and even its aesthetic make this a steal at this price. I use the $1000 version of this phone at work and have always liked how natural the full-duplex conversations are with the Polycom phones. This phone has the same technology and in trying this phone with several people on both handsets and speakerphones, they have all said that the sound is clear and natural. A few commented that the microphone does sound a bit softer than might be preferable. My only critique would be that the higher-end Polycom phones come with a combined power/telephone-line cord so you only have to drag one cord across your desk, but instead this phone can accept two lines. If you talk a lot on the phone, especially while on the computer or on teleconferences, this is a must!
9 of 9 people found the following review helpful
This is a truly excellent phone. I have used mine for four years now. It has a headset jack and button, so you you can plug a headset without screwing with amplifiers. It has a DSP speaker phone with a microphone on the front and the back. The two-line conference feature balances the line levels and works great. Audio quality is excellent
I did have top return one under warranty when it started buzzing. But this one has worked for three years.
Update 8/2007: Still going strong...
I did have top return one under warranty when it started buzzing. But this one has worked for three years.
Update 8/2007: Still going strong...
Most Recent Customer Reviews
Poor Quality for a Premium Price
I bought this model of phone many years ago and was impressed enough to buy second one after the first one got old. I had problems with the second one pretty much from day one. Read more
Published 16 days ago by David T. Dunn
What's everyone's beef?
Simple: I read the previous reviews. I understand some of them, but ALL of the negatives are personal quirks.
Example:
1. I cannot read the display. Read more
Example:
1. I cannot read the display. Read more
Published 4 months ago by majpjr
Broken when we received
The Polycom phone only worked on one line. We set it up correctly. Checked everything by plugging another phone (the exact same kind) in the same outlet and everything worked... Read more
Published 6 months ago by Sierra
Excellent sound
I use this for conference calls in a small office. The speaker can get very loud without distortion and the microphone picks up voices well even with background noise. Read more
Published 7 months ago by D. Phillips
Cheaply made - poor sound quality
purchased one of these in 2007 for light home office use (work out of my home office about once per week). I liked the looks of it and the polycom brand name. Read more
Published 9 months ago by William F. Schwartz
Polycom Soundpoint 2 line
I only have one phone line. I don't need 2 phone lines unless someone can tell me how to answer my cell phone on my home phone.
Published 9 months ago by Garry Adkins
Universal Communicator
The Polycom Soundpoint Pro SE-220 2-Line Conference Phone , is my conduit to the world as I hold Global Conference calls with various dialects . Read more
Published 9 months ago by Duke
Overall Great Phone
Home office users - excellent phone. Speakerphone, headset, and handset sound quality is superb. Very professional operation, very easy to use with one important exception: the... Read more
Published 10 months ago by home_work
wasted money - lasted only a year
Sound quality is awesome - that's why I bought it (after trying out one that somebody else had). But after a year it suddenly developed a loud hum that is always audible to both... Read more
Published 10 months ago by wikidipper
Great phone - needs a backlight.
This phone (as well as the SE-225) are excellent phones for the virtual employee or small biz owner who is on the phone all the time. Read more
Published 12 months ago by THD
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