Polycom Soundpoint Pro SE-220 2-Line Conference Phone with Caller ID

by Polycom

Product Details

Product Manual [666kb PDF]

• Product Dimensions: 13.3 x 10.5 x 4.1 inches ; 4.6 pounds
• Shipping Weight: 6 pounds (View shipping rates and policies)
• Shipping: This item is also available for shipping to select countries outside the U.S.
• ASIN: B00005B60E
• Item model number: 2200-06315-001
• Average Customer Review: 3.5 out of 5 stars  See all reviews (73 customer reviews)
• Date first available at Amazon.com: July 12, 2000

Product Description

Amazon.com Product Description

Putting an end to speakerphones that clip sound, the Polycom SoundPoint Pro SE-220 features full-duplex performance, so everyone can both talk and listen simultaneously. This corporate-quality phone system offers two lines, caller ID (including call-waiting caller ID), and a 32-character LCD display. Use the phone as a speakerphone or handset, or attach a headset for hands-free conversation.

Although users who need larger-scale conferencing systems will want to look elsewhere, the SoundPoint Pro SE-220 competes well for its price point. Thanks to well-chosen features such as Polycom voice technology for crisp reception, 99-number call-history directory, 20-number speed dial, and any-key dialing, this model is ideal for typical conference rooms.

The SoundPoint Pro SE-220 comes with a one-year warranty.

Product Description

Polycom SoundPoint Pro SE-220 2200-06315-001 667

Customer Reviews

Most Helpful Customer Reviews

39 of 42 people found the following review helpful:

2.0 out of 5 stars Looks nice, but not quite near the quality advertised, July 22, 2004

By 

C. Wennet "cwennet" (NJ United States) - See all my reviews
(REAL NAME)   

This review is from: Polycom Soundpoint Pro SE-220 2-Line Conference Phone with Caller ID (Electronics)

Overall this phone looks nice and looks professional, but its performance could be matched by other consumer-level phones with similar if not more features.

I hooked mine up immediately after receiving it (the day before the date of this review) and made my first call using a headset. As another reviewer experienced, I heard feedback of my own talking through the ear piece. This is something I never experienced with the same headset plugged into my 2.4Ghz Uniden handheld phone.

Polycom describes the speakerphone this way:

"SoundPoint? Pro SE-220 seamlessly integrates handset and headset telephone functionality with crystal clear, hands-free voice conferencing in an elegant personal business phone. .... Polycom?s Acoustic Clarity Technology enables callers to speak when they want without clipped sentences and one-way conversations that are common with ordinary business speakerphones."

I didn't find this to be the case consistently. During the first moments of my first speakerphone call, there was clipping/reduced quality on both ends. However, this can be expected and the Troubleshooting section of the Soundpoint manual explains that the phone must adjust and to give it a few moments. In fact, I found this to be the case, on MY end. After several moments, the quality of sound/voice call through the speaker was very good.

However, the sound quality on the receiver's end stayed poor. I was told that I sounded muffled and that while longer sentences came across fine, any short sentences or one-word answers were clipped. There was also a huge difference to my call participant when I picked up the headphones or handset. This call was over 5 minutes and I would expect the "adjustment" time per the manual to be much less than this. Also, it did not matter whether I moved the phone closer or farther away, or talked more directly into the microphone. On the other hand, several calls since then were of much better quality and the people on the other end thought that it sounded better than a typical, cheaper (e.g., non-Soundstation type) speakerphone. However, they could still typically tell that I was on speaker.

I was initially very disappointed in this phone and even processed a return for it as "defective." However, I may just keep it after all - it's not a "bad" phone.

Otherwise, if you're willing to chance or accept the performance, the phone looks nice, the buttons are layed out nicely, and the features seem pretty easy to use.

Just keep in mind that you should not expect, to any realistic degree, that this phone will provide the quality of a Soundstation, or perhaps not even of a Voicestation. My understanding is that one can pick up a new Uniden 2.4 Ghz phone from some places for about $100, that comes with several handsets with speaker capability. That might not be a good solution for you, but I'm just highlighting that this Soundpoint is certainly not the be-all and end-all of SOHO business speakerphones.

You may be very happy with this one, but you should look at all options: Don't necessarily buy this phone due to the Polycom name or your positive experiences with their high-end products.

-2 Star for poor headset performance (surprisingly, with a Polycom headset). The phone has a built-in amplifier, but I can't find a way to adjust it.
-1 stars for inconsistent speakerphone performance (+1 for speaker on the phone end, -2 for performance on the receiver's end)

18 of 20 people found the following review helpful:

5.0 out of 5 stars Excellent Phone, September 11, 2003

By 

Austin "austin777" (Keller, TX) - See all my reviews

Amazon Verified Purchase

This review is from: Polycom Soundpoint Pro SE-220 2-Line Conference Phone with Caller ID (Electronics)

I've had this phone for about a week and it is excellent! The quality, touch/feel of the phone, and even its aesthetic make this a steal at this price. I use the $1000 version of this phone at work and have always liked how natural the full-duplex conversations are with the Polycom phones. This phone has the same technology and in trying this phone with several people on both handsets and speakerphones, they have all said that the sound is clear and natural. A few commented that the microphone does sound a bit softer than might be preferable. My only critique would be that the higher-end Polycom phones come with a combined power/telephone-line cord so you only have to drag one cord across your desk, but instead this phone can accept two lines. If you talk a lot on the phone, especially while on the computer or on teleconferences, this is a must!

9 of 9 people found the following review helpful:

5.0 out of 5 stars Best phone I every had, March 16, 2004

By 

Dave Millman "davemill" (San Jose, CA USA) - See all my reviews
(VINE VOICE)    (TOP 500 REVIEWER)    (REAL NAME)   

This review is from: Polycom Soundpoint Pro SE-220 2-Line Conference Phone with Caller ID (Electronics)

This is a truly excellent phone. I have used mine for four years now. It has a headset jack and button, so you you can plug a headset without screwing with amplifiers. It has a DSP speaker phone with a microphone on the front and the back. The two-line conference feature balances the line levels and works great. Audio quality is excellent

I did have top return one under warranty when it started buzzing. But this one has worked for three years.

Update 8/2007: Still going strong...