Top critical review
19 of 24 people found this helpful
How can this not work?
on January 3, 2013
I've been an owner of Popcorn media players for years. The C-200, the A-300, and then I bought the A-400. I heard there were some issues with the new A-400 player..but I didn't realize the issues were so broad or so bad! Before I continue, I did update the firmware as soon as I unboxed the A-400.
I put in a 3 TB hard drive, which I was told the player would read. It did see the hard drive, and once I formatted to NT filesystem...it saw the drive. But the 'slave' USB port on the back...does NOT work with the 3 tb drive. I put a 2 TB drive inside the A-400, and it worked just fine. So no USB 'slave' control with a 3 TB dirve. Issue 1.
Some movie files have sound issues. Drop outs, stopping..and some subtitles would not play. This happened with the 3 Tb drive, and the 2 Tb drive...either as an internal or an external drive. So, I put those same HD's in the A-300, and no problem. The same exact files played without a problem in the A-300. Put them back in the A-400, and again, the same issue. Sound drop outs! Screen black-outs, and subtitles issues! Issue 2.
How can this company release a new media player that does not work? Much less a new player that does not work as well as the older A-300? You would think the newer version would work at least as well as the older version...but it doesn't! So, I tried email support...it took a week for them to respond...and was not help. I tried phone support here in the US, which in the past as be very helpful....still has not returned my phone calls. 4 phone calls in the course of a week..and still no return call. Issue 3!
So, I'm returning the A-400 and getting another A-300.
What did work on the A-400? The iPad app where you can see your jukebox media player library. The one thing I thought would not work...worked without fail..and actually was amazing! The 1 star I give is for that...the iPad remote app. Amazing! So, I'm sad to lose that control....but I need the player to work at least as well as the A-300...and it doesn't!