Most helpful critical review
17 of 22 people found the following review helpful
How can this not work?
on January 3, 2013
I've been an owner of Popcorn media players for years. The C-200, the A-300, and then I bought the A-400. I heard there were some issues with the new A-400 player..but I didn't realize the issues were so broad or so bad! Before I continue, I did update the firmware as soon as I unboxed the A-400.
I put in a 3 TB hard drive, which I was told the player would read. It did see the hard drive, and once I formatted to NT filesystem...it saw the drive. But the 'slave' USB port on the back...does NOT work with the 3 tb drive. I put a 2 TB drive inside the A-400, and it worked just fine. So no USB 'slave' control with a 3 TB dirve. Issue 1.
Some movie files have sound issues. Drop outs, stopping..and some subtitles would not play. This happened with the 3 Tb drive, and the 2 Tb drive...either as an internal or an external drive. So, I put those same HD's in the A-300, and no problem. The same exact files played without a problem in the A-300. Put them back in the A-400, and again, the same issue. Sound drop outs! Screen black-outs, and subtitles issues! Issue 2.
How can this company release a new media player that does not work? Much less a new player that does not work as well as the older A-300? You would think the newer version would work at least as well as the older version...but it doesn't! So, I tried email support...it took a week for them to respond...and was not help. I tried phone support here in the US, which in the past as be very helpful....still has not returned my phone calls. 4 phone calls in the course of a week..and still no return call. Issue 3!
So, I'm returning the A-400 and getting another A-300.
What did work on the A-400? The iPad app where you can see your jukebox media player library. The one thing I thought would not work...worked without fail..and actually was amazing! The 1 star I give is for that...the iPad remote app. Amazing! So, I'm sad to lose that control....but I need the player to work at least as well as the A-300...and it doesn't!