Customer Reviews

Portable USA 10.4-Inch PU10WE 1 GB Digital Picture Frame with Two Wood Frames

5 star:		(5)
4 star:		(3)
3 star:		(1)
2 star:		(1)
1 star:		(3)

 

 

Portable USA 10.4-Inch PU10WE 1GB Digital Picture Frame with Two Wood Frames

Like several other reviewers, the first frame I received had a broken post that held the LCD screen in place. Amazon had a new frame to me within 4 days and gave me up to 30 days to return the defective frame. The second frame was in perfect condition.

This frame has excellent resolution and the 10.4 inch screen size is an excellent size for viewing images across a room. It uses the 4:3 image proportion which was the best proportion for most of my older digital images. All images have to be in a JPEG format. Images are still clear when viewing the frame from the side but do not do well if you try to view them from below if you were to wall mount it.

It is easy to put a large number of images on the internal memory, a whopping 1 GB, by using the USB cable and connecting to your computer. It sees it as an external drive. You can also use a memory card or flash drive to transfer images. Another nice aspect about this frame, which may be true for all these types of digital frames, is you can also just insert a memory card from your digital camera (it takes several different types) and use it to view your digital images without loading them on to the internal memory.

The images can be cycled at a rate of 5 , 10, 30, 60 seconds or 1 hour. The frame comes with a remote control which you use to access most features of the frame.

The unit also comes with two frames: a more traditional wood frame and a black contemporary frame. It is easy to change the frame style by just removing 4 screws--you do need a very small Phillips head screw driver to do it.

Two aspects of the frame are somewhat disappointing. First, the images are arranged alphabetically and are always cycled in this manner. It does not have a "random" choice. On the other hand, this works fine if you want to have them cycle in a specific order. The second problem: if the unit is powered off, it always starts back at the very beginning so if you have a large number of files, it may be a long time until you get to the images at the end of the alphabet.

Customer support is without a doubt the best I have ever encountered. Every time I have emailed support a question I have received an answer within a day or less. If the problem gets beyond email communication, you are always invited to call.

I have now ordered two of these frames. The first I gave to my daughter for her 30th birthday with 350 images loaded on to the internal memory. The second frame I am giving to my in-laws for their 60th anniversary and it has over 600 images on it.

Bottom line: I like these frames and find them to be a good value for this size and Portable USA provides excellent customer support, which based on other reviews, may not be true of other frame manufacturers.

The frame is very nice, the picture/display quality is great, and it worked well (tested it for less than an hour).

However, the slideshow is NOT random. That means if you have 500 pictures, it will always start with picture #1 when you turn it on.

It seems that most digital frames do not offer random slideshows. Philips is an exception, and so is Opteka. Some SmartParts frames are random, while others are not. Check the reviews, manufacturers website, etc.; if you can't tell, then it probably is not random.

Also, beware of "random slideshow fade" or "random slideshow effects"; this means that the effect when changing from one picture to another picture is random. That is not the same as random slideshow or shuffle.

Fortunately, I bought this frame from Amazon; both the original shipping and return shipping were free; so, I didn't lose any money.

I am very please with this frame. The color and clarity of the screen is the best I have seen, remote is easy to use. Couldn't be happier.

Quality is what I expected. Directions were straight forward. It worked out of the box.

We bought this as a gift for friends. The first one arrived broken. The frames are interchangeable, and the glass from one of the frames was shattered upon opening. This is due to poor packaging on the manufacturer's part. Upon notification to Amazon, they immediately shipped a replacement, which arrived in under 2 days. I then had to use the prepaid shipping labels to return the broken frame. Five stars to Amazon for their great customer service and simplicity of returning defective products.

The digital frame itself is great. We set it up and loaded it with pictures before we gave it as a gift. The 10 inch picture is big enough that you can place it across the room and still view the photos. Loading and setting it up were very easy. One thing you need to be careful of with cheaper frames is that they are often a widescreen format, which can crop or stretch your photos. This frame is 4:3 ratio, and shows photos with no distortion.

The slide show feature does play photos in the order in which they are placed on the on board memory or inserted memory card, and if you turn it off, it restarts from the beginning. This is why I rate it only 4 stars. To rate it a 5 I would have liked it to have true shuffling of the photos or at least resume from the last one played, however, I understand that very few frames actually do this.

Overall, at this price point for a 10 inch (non-widescreen) frame, this is a great buy, and we would buy one again.

I bought this product after a lot of research. Choose this product as it has good memory (1GB) and can take up different cards for input. Directly plugin you card, there is no need to transfer images into onboard memory.

I am happy for my purchase.

Only issue it that the product is now $25 cheaper in Amazon since I purchased and I am not sure it Amazon have 30 day price guarantee.

As noted by others, Amazon's packaging for shipping this product was poor. Not enough packing material in the box. Bought as gift for grandmother's 100th birthday. She was delighted, pictures are bright and brilliant. Menu system a little goofy, but easy enough once you figure it out. They could tale some lessons from Apple.

I purchased this frame together with SP1200 from SmartParts and this PortableUSA 10inch frame really rocks (while the SP1200 doesnt rock at all). Its display quality is outstanding, its really bright and visible from wide angle and user interface is clean and usable as well. A great bonus it its replaceable wooden frame in black. Difference between 10inch and 12inch is substantial. If I was to purchase frames again, I would for sure prefer the 10inch over the 12inch.

I bought this for my mom for her birthday and she has it proudly displayed in the family room. Great picture and very easy to use. She was tickled pink by it.

The first one arrived broken and the replacement also arrived broken. the funny thing was the second one had a hole in the original manufactures box but no hole in the UPS box. This leads me to believe it was knowingly damage when it was shipped.