Customer Reviews

Portable USA Giant 15-Inch 256MB Digital Picture Frame with Two Real Wood Frames (PU15W)

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It's too bad the company that sells this product lies about their customer service. Ritz Camera policy states that digital products having defects must be returned with a return authorization wi/10 days. Within 7 days and after waiting 30 minutes on hold TWICE someone put in a "request" for a return authorization - which I never received. You bet I'm angry about getting stuck with a broken $250 device for my husband's Xmas present which I supposedly now can't return. Expect the dispute from my credit card company. Buy someone else's picture frame.

What I hope will be our best gift is frustrating.

Despite the declared telephone support, their line remains busy non stop
for days. Finally, an email response arrived but stated to telephone them.

All the manual's photos and graphics do not match the product AND as yet
four tech savvy people cannot locate WHERE to plug in the power cord.

Anyone else figure it out?

zeke