Positive Loss Prevention [Paperback]

Bob Tilley (Author)

Book Description

Publication Date: July 14, 1999

A creative, simple and easy to understand training guide for Positive Loss Prevention.

This book provides Retailers with a ready made training program for Loss Prevention. The book is based on the concept of Prevention over Apprehension.

Positive Loss Prevention includes a self study workbook at the end of each of the fourteen chapters.

The Positive Loss Prevention theory is based on the importance of Customer Service and preventing crimes not catching criminals in the Retail environment.

Editorial Reviews

From the Publisher

Positive Loss Prevention guides the employee through the basics of retail Loss Prevention. The book reinforces the need to make customer service the priority during the workday and as a result; PREVENT losses from occuring. The employee will gain a strong founding of what Shrinkage is and how it impacts the profitability of the Company they work for. The workbook and Certificate of Accomplishment highlights this important message.

About the Author

Bob Tilley C.F.E.: is a retail Loss Prevention professional with over 25 years experience as a private investigator and retail executive. He has covered Canada and the United States during his career. The book, Positive Loss Prevention was conceived due to the need in the industry for quality, easy to understand instuctional material. Co-author Randy Dafoe: a Law and Security graduate, has over 20 years retail experience with considerable involvement in Loss Prevention programs throughout Canada.

Product Details

• Paperback: 234 pages
• Publisher: Bob Tilley and Associates; 1 edition (July 14, 1999)
• ISBN-10: 0968557007
• ISBN-13: 978-0968557006
• Product Dimensions: 8.9 x 7.1 x 0.6 inches
• Shipping Weight: 14.4 ounces
• Average Customer Review: 4.3 out of 5 stars  See all reviews (9 customer reviews)
• Amazon Best Sellers Rank: #2,139,659 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

2 of 2 people found the following review helpful:

5.0 out of 5 stars Excellent ROI Potentials Here, December 27, 1999

By 

CSG Limited (Canada) - See all my reviews

This review is from: Positive Loss Prevention (Paperback)

Most retail loss prevention publications and material on the market today are directed specifically to retail executives, owner/operators, or associated loss prevention personnel. Mr. Tilley's recent book and entry to this market, however, has chosen to address two of the major components in the retailing shrinkage equation - shoplifting and employee theft - from a unique perspective. Mr. Tilley has put together a very comprehensive instructional primer, with a workbook review format at the end of each chapter, which is designed to be put directly into the hands of each and every front-line employee, in any retail operation. This book introduces the employee to the basic concepts of retail shrinkage and the cause and effect of everyday losses. More importantly, the book introduces the front-line employee to those simple, but invaluable, time-tested techniques, by which he or she can become an important and intrinsic part of the store's loss prevention program. Most of those loss prevention applications and situation solutions discussed in this primer have an added and common denominator benefit for the retailer - improved customer service.

2 of 3 people found the following review helpful:

1.0 out of 5 stars Too little coverage on Internal Theft, April 22, 2001

By 

Mr. LIU (Hong Kong) - See all my reviews

This review is from: Positive Loss Prevention (Paperback)

The coverage on Loss due to external factors is fair but not deep enough. So only suitable as a first reading for someone who is new to retailing. The coverage about Internal theft is far from satisfactory !!

5.0 out of 5 stars Excellent and Satified with Purchase, June 28, 2010

By 

Alison - See all my reviews

Amazon Verified Purchase

This review is from: Positive Loss Prevention (Paperback)

The book was in great condition and shipping was super fast. Definately happy with my purchase.