Positive Loss Prevention (Paperback)

by Bob Tilley (Author) "In the retail industry, shrinkage is used to define any sort of loss that the retailer cannot account for directly and includes all items relating..." (more)
Key Phrases: positive loss prevention, paperwork losses, external theft, Cost Price, Gross Margin, Selling Price (more...)

Editorial Reviews

Product Description
A creative, simple and easy to understand training guide for Positive Loss Prevention.

This book provides Retailers with a ready made training program for Loss Prevention. The book is based on the concept of Prevention over Apprehension.

Positive Loss Prevention includes a self study workbook at the end of each of the fourteen chapters.

The Positive Loss Prevention theory is based on the importance of Customer Service and preventing crimes not catching criminals in the Retail environment.

From the Publisher
Positive Loss Prevention guides the employee through the basics of retail Loss Prevention. The book reinforces the need to make customer service the priority during the workday and as a result; PREVENT losses from occuring. The employee will gain a strong founding of what Shrinkage is and how it impacts the profitability of the Company they work for. The workbook and Certificate of Accomplishment highlights this important message.

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Product Details

• Paperback: 234 pages
• Publisher: Bob Tilley and Associates; 1 edition (July 14, 1999)
• ISBN-10: 0968557007
• ISBN-13: 978-0968557006
• Product Dimensions: 8.9 x 7.1 x 0.6 inches
• Shipping Weight: 14.4 ounces (View shipping rates and policies)
• Average Customer Review: 4.2 out of 5 stars See all reviews (8 customer reviews)
• Amazon.com Sales Rank: #1,222,398 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

2 of 2 people found the following review helpful:

5.0 out of 5 stars Excellent ROI Potentials Here, December 27, 1999

By	CSG Limited (Canada) - See all my reviews

Most retail loss prevention publications and material on the market today are directed specifically to retail executives, owner/operators, or associated loss prevention personnel. Mr. Tilley's recent book and entry to this market, however, has chosen to address two of the major components in the retailing shrinkage equation - shoplifting and employee theft - from a unique perspective. Mr. Tilley has put together a very comprehensive instructional primer, with a workbook review format at the end of each chapter, which is designed to be put directly into the hands of each and every front-line employee, in any retail operation. This book introduces the employee to the basic concepts of retail shrinkage and the cause and effect of everyday losses. More importantly, the book introduces the front-line employee to those simple, but invaluable, time-tested techniques, by which he or she can become an important and intrinsic part of the store's loss prevention program. Most of those loss prevention applications and situation solutions discussed in this primer have an added and common denominator benefit for the retailer - improved customer service.

2 of 3 people found the following review helpful:

1.0 out of 5 stars Too little coverage on Internal Theft, April 22, 2001

By	Mr. LIU (Hong Kong) - See all my reviews

The coverage on Loss due to external factors is fair but not deep enough. So only suitable as a first reading for someone who is new to retailing. The coverage about Internal theft is far from satisfactory !!

3.0 out of 5 stars Excellent overview - few details, July 9, 2001

By A Customer

An excellent overview of the current thinking of corporate retail loss prevention. This is an excellent primer for retail loss prevention as it is espoused by most large corporations. It gives few "in depth" details - this should not guide you in how to achieve this condition (if it does, you're just starting out or else you're in serious trouble). However, this gives an excellent introduction to the new loss prevention specialist. "Hands on" instruction should follow the reading of this book.