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Positively Outrageous Service [Paperback]

T. Scott Gross (Author)

3.9 out of 5 stars See all reviews (8 customer reviews) |

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Book Description

Publication Date: April 1, 1994

Want customers to return time and again? Looking to carve a niche in your market? From Positively Outrageous Service, business owners will learn to do the unexpected unexpectedly and give customers more than they ever thought possible.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } Want customers to return time and again? Looking to carve a niche in your market? From Positively Outrageous Service, business owners will learn to do the unexpected unexpectedly and give customers more than they ever thought possible.

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Product Details

Paperback: 256 pages
Publisher: Business Plus (April 1, 1994)
Language: English
ISBN-10: 0446394688
ISBN-13: 978-0446394680
Product Dimensions: 9 x 6 x 0.8 inches
Shipping Weight: 11.2 ounces

Average Customer Review: 3.9 out of 5 stars See all reviews (8 customer reviews)

Amazon Best Sellers Rank: #1,046,569 in Books (See Top 100 in Books)

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More About the Author

› Visit Amazon's T. Scott Gross Page

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Customer Reviews

8 Reviews

5 star:		(5)
4 star:		(1)
3 star:		(0)
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1 star:		(2)

Average Customer Review

3.9 out of 5 stars (8 customer reviews)

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Most Helpful Customer Reviews

5 of 5 people found the following review helpful:

5.0 out of 5 stars Wonderful, Fabulous,, September 7, 1999

By A Customer

This review is from: Positively Outrageous Service (Paperback)

This is a book that should be read by anyone in sales or marketing. This book would also being very helpful to business owners as well. The book gives specific examples of a variety of industries/individuals that gave customers "Positively Outrageous Service".

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4 of 5 people found the following review helpful:

4.0 out of 5 stars A must-have in every business owner's toolkit, February 3, 2004

Ravi Jayagopal (Ossining, NY United States) - See all my reviews

This review is from: Positively Outrageous Service (Paperback)

If more people read and implemented outstanding service, then we wouldn't be having all those 'siteAsucks.com' and 'siteBsucks.com' web sites.

This book targets the lifeline of any business - your customers -and talks about common sense - how to make them happy - so that they not only come back, but they also tell others!

The concept is very simple. But this is probably the only book I have ever found about delivering "outrageous" service.

I have myself implemented (long before reading this book, of course :-) what I call as "Not Technical Support - But FANATIC'nical Support" on my own site at WebmasterInABox.net

So, it was exciting to see an entire book dedicated to this topic. And in spite of knowing what brilliant customer service is, I had managed to brainstorm about 200 different ideas to provide "outrageous" service, before I had delved even 20 pages into the book.

A great buy. On my top 10 list.

Ravi
Founder & Software Architect

WebmasterInABox.net

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4 of 5 people found the following review helpful:

5.0 out of 5 stars Outrageous book on Outrageous Service, December 9, 1999

By A Customer

This review is from: Positively Outrageous Service (Paperback)

This book, with its many anecdotes, easily shows that customer service at the end of the 20th century, is no longer just a matter of having your store open and priced reasonably. It shows well that a sense of humor and adventure will keep your business going far better. Best book I've seen on the subject.

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Most Recent Customer Reviews

1.0 out of 5 stars Disappointing
The picture shown for this book was not accurate with the book I received. I was expecting a different version and better condition. Read more

Published 16 months ago by liz

5.0 out of 5 stars Very good ideas
Very good advice, philosophy and ideas for imprinting your company on the marketplace. Not for the uptight, faint-hearted tightwad business owner who prefers to keep their... Read more

Published on November 7, 2005 by R. Clemons

1.0 out of 5 stars Positively Full of Fluff
This book has about 2 good ideas in it. The rest is just boring fluff. He repeats things over and over to fill pages apparently. Read more

Published on May 31, 2002 by Karen L Larason

5.0 out of 5 stars What our Industry Needs
I work for a remodeling contractor and POS is definitely what my industry needs more of. Mr. Gross does an excellent job of showing the need for POS and then giving examples of... Read more

Published on March 12, 2002

5.0 out of 5 stars An absolute must for small business owners
I didn't just read this book, I devoured it. It's the perfect book for small business owners looking for ways to compete with the giants. Read more

Published on January 13, 2000 by H. Hicks

› See all 8 customer reviews...

Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!

Inside This Book (learn more)

First Sentence:
Positively Outrageous Service is the story you can't wait to tell. Read the first page

Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
serving outrageously, outrageous service, participative service, motivation gap, customer comment cards, compelling word, employee focus groups, visible standard

Key Phrases - Capitalized Phrases (CAPs): (learn more)
Positively Outrageous Service, Pen Foods, Berry Hardware Company, Tuesday Morning, Mont Blanc, Ken Meyers, San Francisco, San Antonio, In-N-Out Burgers, Southwest Airlines, First Chicago Bank, Smartfoods Popcorn, Harry Boyd, American Express, Four-Walls Marketing, Great Lipton Dip, Great Performers, Linda Cooper, Phil Romano, Tom Guyton, Bill Oncken, Fortune Magazine, Ken Blanchard, Lambert's Cafe, Mike Nosil

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Books on Related Topics | Concordance | Text Stats

Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!

Citations (learn more)

This book cites 10 books:

Future Perfect: Tenth Anniversary Edition by Stan Davis on page 25, page 30, and page 154
Service America!: Doing Business in the New Economy by Karl Albrecht on page 107, and page 162
The Game of Work: How to Enjoy Work As Much As Play by Charles A. Coonradt on page 175, and page 232
Joy to the World by Regina Press Malhame & Company on page 207
The Age Wave: How The Most Important Trend Of Our Time Can Change Your Future by Ken Dychtwald Ph.D. on page 32

See all 10 books this book cites

54 books cite this book:

Microbranding: Build a Powerful Personal Brand and Beat Your Competition by T. Scott Gross on 5 pages
Nuts! Southwest Airlines' Crazy Recipe for Business and Personal Success by Kevin Freiberg on 4 pages
When Customers Talk... Turn What They Tell You into Sales by T. Scott Gross in Front Matter, page 176, and Back Matter
Winning Management: 6 Fail-Safe Strategies for Building High Performance Organizations by Wolf J. Rinke in Front Matter, and Back Matter
Off-Premise Catering Management by Bill Hansen in Front Matter (1), and Front Matter (2)

See all 54 books citing this book

Books on Related Topics (learn more)

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