Customer Reviews

Positively Outrageous Service

5 star:		(5)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(2)

 

 

This is a book that should be read by anyone in sales or marketing. This book would also being very helpful to business owners as well. The book gives specific examples of a variety of industries/individuals that gave customers "Positively Outrageous Service".

If more people read and implemented outstanding service, then we wouldn't be having all those 'siteAsucks.com' and 'siteBsucks.com' web sites.

This book targets the lifeline of any business - your customers -and talks about common sense - how to make them happy - so that they not only come back, but they also tell others!

The concept is very simple. But this is probably the only book I have ever found about delivering "outrageous" service.

I have myself implemented (long before reading this book, of course :-) what I call as "Not Technical Support - But FANATIC'nical Support" on my own site at WebmasterInABox.net

So, it was exciting to see an entire book dedicated to this topic. And in spite of knowing what brilliant customer service is, I had managed to brainstorm about 200 different ideas to provide "outrageous" service, before I had delved even 20 pages into the book.

A great buy. On my top 10 list.

Ravi
Founder & Software Architect

WebmasterInABox.net

This book, with its many anecdotes, easily shows that customer service at the end of the 20th century, is no longer just a matter of having your store open and priced reasonably. It shows well that a sense of humor and adventure will keep your business going far better. Best book I've seen on the subject.

Very good advice, philosophy and ideas for imprinting your company on the marketplace. Not for the uptight, faint-hearted tightwad business owner who prefers to keep their business down!

I work for a remodeling contractor and POS is definitely what my industry needs more of. Mr. Gross does an excellent job of showing the need for POS and then giving examples of how it has been used in other companies to boost sales and compete with larger and more sophisticated competitors. A must read for any small business owner.

I didn't just read this book, I devoured it. It's the perfect book for small business owners looking for ways to compete with the giants. As a prospective small business owner, I plan to implement several ideas contained in this book. They are inexpensive, dynamite ideas. If you're thinking about buying this book, don't hesitate!

The picture shown for this book was not accurate with the book I received. I was expecting a different version and better condition. The book was very creased and has marks in it, which was not "like new" condition, as the description said.

This book has about 2 good ideas in it. The rest is just boring fluff. He repeats things over and over to fill pages apparently.

Also I took offense at the author casting all non-extroverts as lazy, no good, welfare recipient, so and so's. As if only extroverted personalities can provide good service to customers. His predjudiced view of introverts leads me to believe that this guy is [not smart]. I mean does he really think that only extroverts can give good customer service? Duh...

He owns a restaurant, so what. He didn't write much about any actual EXAMPLES of Positively Outrageous Services, he mainly just talks about them generally. Which is dumb when he could have been filling those pages with ideas for us business owners who don't happen to own restaurants.

Insulting all reserved people was not "P.O.S." if you as me.