Most helpful critical review
30 of 32 people found the following review helpful
HORRIBLE QUALITY CONTROL
on January 13, 2011
I do not recommend purchasing this blower unless you are willing to deal with multiple issues in order to use it. Upon opening the box I discovered the oil cap was loose in the box, therefore the box and machine were coated in motor oil. I thought it was against FedEx policy to ship items containing oil, apparently I was mistaken or Amazon does not abide by their policies. Since the top cover of the machine was broken free from the base (3 clips appear to be required, 1 was detached, 1 was broken, and 1 was laying loose in the box) cleaning the oil from the housing and motor was fairly easy. After cleaning this mess up and installing the cover as best I could since 1 clip is broken, I decided to install the oil cap. This did not go any better since the oil cap will not fit due to poor tolerances. The oil fill tube is way off center in the cover therefore the cap will not screw on (probably why everything was coated in oil). I was able to trim the cap so it fit, but this shows a complete absence of quality control and care upon assembly. Grab the provided motor oil, oh wait it is 30W. Per the directions 30W oil is for temperatures above 50 degrees. I don't know about your area, but when it is above 50 degrees we get rain, NOT SNOW! Off to the store to buy some 10W-30 oil - per my manual this is recommended for cold weather, again why was this not the provided oil? I finally have the machine filled with oil, cover installed, oil cap on, and the minimal assembly completed (the repairs were much more involved than the "required assembly"). I moved the machine to the garage and filled the gas tank. Everything seems fine, let it sit overnight and wait for the snow. We received about 7" of snow so out to clear the driveway. The garage smells of gasoline, I assume I must have spilled a little or this has a venting cap. Now we actually get some good news. Start the machine for the first time - it started right up, 3 pulls. It performed great in the 7" of snow and 18" tall plow berm on my 2 car width driveway. Let it idle for a few minutes - per the instructions - while I shovel the stairs. I return to the machine and it smells like gasoline. Turn it off, the motor is wet, I assumed this was water from the melted snow and the gas smell is from the cap. Return the machine to the garage and head to work. Later that evening I again notice the garage smells like gasoline, upon closer inspection the wetness on the motor is gasoline and I have a puddle on the floor. Apparently gasoline is leaking out of the motor somewhere, it is also on the insulation for the muffler - sounds like a nice way to start a fire. I need to call to get the correct cover, new oil cap, new clip, and now to get the gasoline leak fixed. For now it is sitting on my patio since I don't want to burn the house down. Overall I would NOT buy this machine again. It does blow snow, once you get it in condition to do so. But the extremely poor quality control and manufacturing definitely makes me question the quality and durability. For $373 I think you can find a much nicer machine or if you want to invest the time to fix this one buy a used one for less money instead. If this one was $150 I would probably buy it since it throws snow after you fix their poor workmanship, just plan on throwing a few dollars and some time at it. I had to give it a couple stars since it did blow snow once it was working, again I do NOT recommend the Poulan. However, Amazon was excellent in dealing with the defective product. Excellent customer service as always, I will definitely continue to purchase from Amazon and recommend them to everyone.