Customer Reviews

The Power of Appreciation in Business: How an Obsession with Value Increases Performance, Productivity and Profits

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Most of us who've worked in the corporate world have occasionally felt a slight sense of dread as we came to work to deal with employee and customer complaints. If you heard there was a fast, cheap, easy and effective management approach that takes stressful work situations and transforms them into higher productivity and better morale... and is especially powerful for dealing with conflicts... would you be interested?

Author Noelle Nelson provides an exceptionally clear technique for bringing appreciation into the workplace, describing practical ideas managers can put to work immediately for little to no additional cost in THE POWER OF APPRECIATION IN BUSINESS. Nelson cites recent scientific research on the effects of appreciation on the brain and the heart, and describes how appreciation works to remove resistance while encouraging people to do their very best. Best of all, Nelson includes step-by-step directions for implementing these techniques in ways that have proven to be wildly successful in businesses such as See's Candies, Ryder, and Southwest Airlines.

I love the way this book explodes many management myths, and explains why so many corporate appreciation tools such as Employee of the Month programs and customer satisfaction surveys so often prove to be ineffective. THE POWER OF APPRECIATION is a powerful "magic bullet" that may just be what your business needs to improve profitablity and morale at the same time. Find out how good your business can get!

I've read a lot of business books over the years, but the title of this one intrigued me. This book is a real wake-up call as to why a business or a department isn't dynamic and prosperous. It's full of down to earth practical tools and great examples from companies like Southwest Airlines, See's Candies, etc., that show you how to get your business going the way you really want it to. And the solution to making these positive changes is not a complicated, time or revenue consuming task... Dr. Nelson explains how to make noticeable improvements in every dimension of your business by simply paying attention to your businesses "attitude". It sure makes a difference to my bottom line.

I can't recommend this book enough. My business deals with people everyday and it has had a noticable increase since I have been utilizing the methods in this book. Now I have to start a waiting list as there are no more slots available!