Customer Reviews

The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability

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I strongly recommend `The Power of Business Process Improvement (10 steps in increase Effectiveness, Efficiency, and Adaptability!!

When you have to get a BPI project underway and you need an easy to comprehend and comprehensive methodology, this is the tool to guide you throughout the journey. Susan Page has a real world in her approach and gives you tools and practical application scenarios to support to drive home the intent of the tool/idea.
The book is effective enough to pick up and start on a BPI initiative and use this as a step by step tutorial as you work through the process you are targeting.
Finally, the greatest value may be the post-implementation steps that prepare the process and enterprise to retain the initial investment by guiding the reader/organization on how to maintain the process and for it to remain effective, efficient and adaptable post implementation.

Doug Lawrence PMP, MSM

I am a Lean Sigma leader at an 8 billon dollar a year company. I just finished reading The Power of Business Process Improvement and I think the tools and steps will be a perfect common sense fit with our current project playbook. This book is well organized and puts the right emphasis on achieving quick results that are sustainable for the long run.

For those of you who are struggling or just starting your lean journey, this is an easy read. Buy this book and get started. You will find the concepts easy to grasp.

For those of you who consider yourself an expert in BPI and or Lean, buy this book and be re-energized.

If you want a clear, easy-to-understand book on business process improvement, then this is the book for you. The author's approach is very well organized and she tells you the whole story, instead of leaving you adrift as some books do. Her writing style turns a subject that can be viewed as dull into something interesting.

I highly recommend adding The Power of Business Process Improvement to your book shelf. It is the type of book that you will find yourself referring to again and again.

The Power of Business Process Improvement has been instrumental in simplifying the steps to achieve Lean. I have been working with Lean Manufacturing for approximately 7 years. My team was awarded Shingo Prize in 2007. This book was truly the best organized and easiest to understand and implement. The concepts are clear and concise. I will add Susan Page to my favorites as an author and have enjoyed her book. For those of you who are beginning the Lean Journey...I recommend HIGHLY to pick up this book and start reading. For those of you who have worked with Lean for years, you must read this. It will allow your team to standardize and sustain your Lean Library putting everyone on the same page. Happy Reading!!