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The Power of Many: Values for Success in Business and in Life
 
 
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The Power of Many: Values for Success in Business and in Life [Hardcover]

Meg Whitman (Author), Joan O'C Hamilton (Author)
3.3 out of 5 stars  See all reviews (11 customer reviews)


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Book Description

January 26, 2010
Is it possible to run a multibillion-dollar corporation on the power of trust? Must you set aside your authentic self as you climb the corporate ladder? Is there another role for technology beyond saving costs and creating efficiencies? In The Power of Many, Meg Whitman, former president and CEO of eBay, speaks to these questions and more, identifying ten core values that steered her—and can steer any leader—to success without ethical compromise.

During her decade at the helm of eBay, Meg Whitman transformed it from a tiny start-up into a nearly $8 billion global powerhouse, revolutionizing the way goods are bought and sold online. Fortune magazine twice named her the Most Powerful Woman in Business.

Now, with the vitality, candor, and often self-effacing humor that is her trademark, Meg lays out the ten core values that she credits not only with her strategic success but with many of the joys and satisfactions of her private life. Values such as trust, authenticity, courage, and validation are not naive, Meg shows us, and they are definitely not a luxury. Rather, they are essential tools for success that go hand in hand with traditional business practices—like holding oneself accountable or growing a company efficiently. She believes they are the foundation of strong management in the twenty-first century. Today, technology and the transparency it brings demand that organizations demonstrate a character that aligns with the values of their communities.

Meg illustrates the origins of her values and the underpinnings of her approach with compelling stories from her extraordinary career and her down-to-earth upbringing—from the harrowing twenty-two-hour system outage that nearly sunk eBay to the indomitable spirit of her eighty-nine-year-old mother, who grew up in Boston society but worked as an airplane mechanic during World War II. It was her mother, Meg says, who gave her “a bias toward action.” Here, too, are stories of finding her equilibrium during the time when she had young children, and in her marriage to a neurosurgeon with his own highly demanding career. Meanwhile, her experiences at some of America’s best-known companies, including Disney, FTD, and Procter & Gamble, offer valuable case studies of what can go wrong and right, and how even mistakes can be transformed into opportunities.

Meg Whitman shows us that achievement can and should be teamed with optimism, trust, and honesty. The Power of Many offers the insights and motivation we need to propel ourselves to the next level—to scale, as Meg would say—in business and in life. 


Editorial Reviews

From Publishers Weekly

Having helped shepherd Ebay, one of the few online commercial success stories, from a $4 million business to an $8 billion behemoth, former president and CEO Whitman reveals her methods in her debut, as much a memoir of her tenure at Ebay as a guidebook for struggling MBAs. Though timed to coincide with her California gubernatorial run (the out-of-place last chapter includes her reasons for running, and a defense of friend and former presidential candidate Mitt Romney), Whitman crafts an engaging and not altogether opportunistic narrative that spells out solid business values, a no-nonsense approach to work, and thoughts on corporate integrity centered around practical advice for employees, managers and business leaders ("Be authentic. You can't buy integrity"; "Enfranchise and validate"; "Prune distractions"). In an era of bloated corporate profits and downsized prospects for average workers, Whitman's sincere commitment to and insights regarding community-building are refreshing, and should prove helpful for entrepreneurs and voters seeking information about the probable candidate. END

Review

“Meg Whitman doesn’t just talk about important values such as integrity, accountability, authenticity and courage, she lives them. In many years of working with Meg, I have seen her lead game-changing innovation, make tough decisions and passionately commit herself to important causes – all based on strong, transparent values. In this engaging and honest book, Meg shares these values and how she applied them to pioneering a new model for managing a twenty-first-century company. This book only deepens my admiration for Meg’s leadership.” —A.G. Lafley, chairman, Procter & Gamble 

“As an eBay board member, I saw firsthand Meg Whitman’s determination to live and manage by the answer to the question ‘What is the right thing to do?’ as she helped eBay develop its character as a company. This book explores the values she brought to eBay and the values she nurtured at eBay – values that ultimately helped her create a remarkable success story and a powerful consumer brand.” —Howard Schultz, chairman and CEO, Starbucks

“In The Power of Many, Meg’s great insight is that running a successful organization in the Internet Age requires constant reinvention. Advances in technology drive a lot of that, but Meg understands that the emotional connections of a community networked together can give even a simple idea global reach. This is a great discussion of the importance of listening and harnessing that energy in order to create positive change.” —Terry Semel, chairman, Windsor Media; former chairman and CEO, Yahoo! and Warner Bros.

“What Meg Whitman created and developed at eBay is truly extraordinary. This book chronicles how her vision, dedication, hard work and focus on results created the opportunity for millions of Americans to form their own businesses and secure their families’ futures. As a direct result of Meg’s leadership, eBay has contributed to tremendous job growth both here in Silicon Valley and beyond; I believe she has the ability to further develop and shape our future economy.” —John Chambers, chairman and CEO, Cisco

"Meg Whitman makes a compelling connection between achieving success and holding firm to high standards of integrity and personal values. It's clear and effective advice for motivating people to do their very best." —W. James McNerney, Jr. chairman and CEO, Boeing

"Meg Whitman is an excellent business leader and an even better person. Her ten core values in The Power of Many will resonate with everyone who has had to lead at any level. The words she picks are easy to follow: authenticity, frugality, accountability. More important, I know that Meg has lived each value. This is an important book to read as business is trying to win again in a reset world." —Jeffrey Immelt, chairman and CEO, General Electric

"This book is inspiring.  Meg Whitman steered a tiny start-up through the dot-com frenzy and emerged running a multibillion-dollar global pillar of e-commerce. The Power of Many demonstrates that integrity and values in business are not just “nice to haves,” they are essential for leaders to succeed in running modern, high-impact organizations." —Carol Bartz, CEO, Yahoo

"Reading this book is like being in a room with Meg. You feel privileged to hear her wisdom and are reminded of her wit. Her stories that touch on both key career decisions and those that impacted her personal life are riveting and instructive. Her bias for action comes out loud and clear along with her passion for people whether they be colleagues or customers. The Power of Many is inspirational both for its message and its mission. It's a must read." —Cathie Black, president, Hearst Magazines 

The Power of Many is an extremely important and highly relevant read in today's environment. It will be a crucial resource for women looking for both inspiration and practical advice on achieving success and fulfillment within all areas of their lives. A dazzling accomplishment."
Moira Forbes, publisher, ForbesWoman 

“Like any eBay user, Meg Whitman knows that having a reputation for integrity matters. In The Power of Many, she explains how timeless values such as honesty, treating others with respect, and sharing credit for good ideas can provide surprising advantages in the business arena.” —Linda Kaplan Thaler, co-author of The Power of Nice
CEO, The Kaplan Thaler Group  

"Meg Whitman's charming and candid book translates the spirit behind eBay's growth into lessons every business leader needs: how to earn profits by investing in bonds of trust with users and a culture that inspires high performance." —Rosabeth Moss Kanter, Harvard Business School, author of SuperCorp:
How Vanguard Companies Create Innovation, profits, Growth, and Social Good 


“Meg attacks problems. Meg knows how to make tough decisions, how to cut through complexity and uncertainty…and find solutions to challenges. Meg knows how to lead and this book reflects that: it is both authentic and inspiring.” —Mary Meeker, Managing Director, Morgan Stanley

“Meg Whitman has had a remarkable business career, culminating as CEO of eBay. She weaves a compelling story about family, education, successes, failures (not so many), mentors, the power of teams, and the systematic acquisition and application of wisdom. She develops a coherent model for high integrity, high performance leadership that should be emulated by everyone.” —William A. Sahlman, Professor of Business Administration,
Harvard Business School 

“Meg Whitman makes a compelling case for the power of many, but she makes an even stronger case for focus, vision, and integrity. She repeatedly demonstrates all three in this refreshingly candid guide for leaders, taking us through her good and bad decisions to demonstrate that expecting the best from people is not just a philosophy; it is a winning business strategy.” —Nell Minow, chair and cofounder, The Corporate Library;
coauthor of Corporate Governance 

Product Details

  • Hardcover: 288 pages
  • Publisher: Crown Business; 1 edition (January 26, 2010)
  • Language: English
  • ISBN-10: 0307591212
  • ISBN-13: 978-0307591210
  • Product Dimensions: 6.4 x 1.2 x 9.5 inches
  • Shipping Weight: 1.1 pounds
  • Average Customer Review: 3.3 out of 5 stars  See all reviews (11 customer reviews)
  • Amazon Best Sellers Rank: #337,149 in Books (See Top 100 in Books)

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Customer Reviews

11 Reviews
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Average Customer Review
3.3 out of 5 stars (11 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

18 of 23 people found the following review helpful:
1.0 out of 5 stars Disappointing!, March 27, 2010
By 
Jack Hsu (Jersey City, NJ USA) - See all my reviews
(REAL NAME)   
This review is from: The Power of Many: Values for Success in Business and in Life (Hardcover)
"The Power of Many" has distinguished itself in two ways for me. First, it is the first business biography book that I've labored hard to go through each page, looking in vain for an insight that never arrived. Second it is the first biography where I've had a lower opinion of the author after I've finished the book.

I'm an avid reader of business leader biographies and I've always found useful take-aways or feelings of being inspired from this genre of books. Michael Moritz's account of Apple and Steve Jobs in "Return to the Little Kingdom" convinced me that anything is possible if you follow your heart and dreams. Jack Welch's "Winning" reinforced the notion that leadership involves making tough decisions and choosing the right people. Unfortunately, in "The Power of Many", the only thing I've found is my sheer determination to finish every page. It was 274 pages of pain.

I think there are several problems with this book that made it unreadable. First, the story of eBay and what made it successful are already well known. Ms. Whitman failed to provide any additional insight or behind the scene account of eBay that wasn't already publicized. Grouping eBay's success factors under the what she coined as "Power of Many" felt contrived and unconvincing.

Second, the book is over littered with cliches - and to make things worse, Ms. Whitman had to explain every cliche that she used, such as "bias to action", "network effect", and "flame". It made me cringe when she spent an entire paragraph explaining "key metrics", and exclaimed "...I am very focused on what are called key metrics". I've got news for you, Ms. Whitman - so do millions of other middle layer managers.

Third, this is too much of a self-touting book. While Ms. Whitman made a few attempts at self-deprecating humor, they did not come across as sincere. Each self-deprecating remark was immediately followed by another that showed her as having the upper hand. It would have been much better had she just openly gloated about herself and her achievements.

Finally, I think eBay is no longer looked upon as an innovative or exciting company, which made this book lose a lot of its appeal. I was actually more interested in the "Stride Rite" experience that Ms. Whitman wrote about. Although she positioned that as a turnaround experience, unfortunately the only thing she wrote about how she did it was contained in a single sentence, that she "expanded [her] attention beyond marketing and figured out how to lower the prices on shoes." Hardly satisfying.

Interestingly several books ago I read a brief account about Ms. Whitman in "Ahead of the Curve" by Philip Delves Broughton, former Paris bureau chief for London Daily Telegraph, who left his job to go to HBS. Mr. Broughton alluded to Ms. Whitman as a hypocrite, as when asked about the advice that she would give to HBS students, she said to spend more time with family. It was advice that she would not have taken herself. If I were Ms. Whitman, I would have skipped the chapter on authenticity.

Maybe I'm the wrong audience for this book. Perhaps it was written for the voting public. As a business reader I feel that this is a dumbed down book and I sure hope that Ms. Whitman has far more political savviness than how she portrayed herself in this book.
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13 of 18 people found the following review helpful:
5.0 out of 5 stars If you are a leader this is a must read for 2010...., January 29, 2010
By 
J. Brown (Florida United States) - See all my reviews
(REAL NAME)   
Amazon Verified Purchase(What's this?)
This review is from: The Power of Many: Values for Success in Business and in Life (Hardcover)
Although I am sure Meg Whitman wrote this book in part for political reasons I read it for the same reasons I read other leadership books...to remind me of the fundamental truths and hopefully pick up some new perspectives. This book did not disappoint!

This book does a great job of mixing in personal and business stories to illustrate some key leadership points. Her description of the growth and challenges of eBay was compelling. She shares what worked for her as well as admitting to mistakes. This was refreshing. She also points out where she does not agree with the traditional mindset or popular thought.

For example she states "Trying is important. But trying is not the same as achieving success. I diverge from the philosophers and poets here; to me, success is not about the quality of your experience in striving for your goal. To me, the journey is not the reward. The journey can be fantastic; my journey at eBay was fantastic. But what matters is whether or not you accomplish your mission."

I had eight pages of highlights in my Kindle. Here are 16 of the excerpts I found particularly important.


1. "When it comes to new product development or certain kinds of marketing where parameters are fluid, I very deliberately do not ask people to be perfect. In fact, I'm more inclined to say that in these realms perfect is the enemy of good enough...If we wait to try to anticipate all the problems in advance, the cost of that delay will be too high. We will learn much faster from trying it out."

2. "You can make a big goal feel small by breaking it down, but you can't make a small goal feel big."

3. "Never be afraid to borrow a good idea. Pay for it by giving credit. In fact, share credit as liberally as you can...Too many business people have an unquenchable thirst for credit, or an ego problem that prevents them from reaching out in a sincere and effective way to people who can help them."

4. "It was a strong reminder that it isn't enough to ask questions and listen carefully to the answers if you don't ask the right questions."

5. "The way I usually put it is the price of inaction is far greater than the cost of making a mistake. You do not have to be perfect to be an effective leader, but you cannot be timid."

6. "I usually learned lessons from failures that would become valuable in my later successes."

7. "The process of letting go of yesterday's pet projects and activities can be difficult. But if you can't do that, you can't scale. You can't take refuge in the comfortable and familiar; you have to grow with the job...another aspect to managing scale through your team is to periodically taking responsibilities away from talented people and bringing in the right people from outside the organization."

8. "When you are inventing something from the ground up, a bias toward action and an understanding of how to use iteration to learn more, faster, is crucial."

9. "The difference between a competent executive and a superstar often boils down to the willingness to decide to move forward, even when the path is not crystal clear."

10. "There is a myth-at least I believe it's a myth-that great success demands that we give up, or at least fudge, our relationship to what most of us recognize as decent, commonsense values...But just talking values doesn't mean anything...What seems to surprise people is that..the hard-nosed business values and the "softer" ethical values-were complementary."

11. "I have been asked so many times about being a woman in a man's world, and about how I dealt with sexism in the workplace. My short answer is mostly I just focus on delivering results."

12. "My response as a manager is that it's important to cut until you get that reaction. By forcing people to justify what they are doing and what they're spending on it, you're instilling a healthy discipline. Some will be able to justify what they spend; others will not, and they deserve to see their budgets trimmed."

13. "Being open and honest is easy to advocate but harder in practice."

14. "There is nothing more important than finding the right person for the right job at the right time. People forget that last element. What we needed yesterday is not what we need today."

15. "I can't abide yes-people. I feel energized by other people with new and different perspectives from my own, not an echo chamber."

16. "All success in life demands constant reinvention. If you cannot scale you will fail."

As someone who has dedicated their life to teaching, researching and consulting in the field of project management I agreed with and was thankful she stated a truth I have found... "Project management skills are surprisingly rare in business, even though they are possibly the most important skills needed to be a good operating executive."

A lot of CEO books come dripping with ego. This book provided sound leadership advice with a strong since of humility. That is the way leaders are supposed to be but it often seems rare to find.

Dr. James T. Brown, Author, The Handbook of Program Management - McGraw-Hill

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4 of 6 people found the following review helpful:
2.0 out of 5 stars The Power of One, NOT Many, April 19, 2010
This review is from: The Power of Many: Values for Success in Business and in Life (Hardcover)
Having read excellent reviews about Meg Whitman's The Power of Many - I was excited to find the book available for check out in my local library. This is where I would suggest that readers obtain the book. Once you have read it and if you determine that it is dynamic enough for your personal library, then purchase the book.

I struggled with the book from the very first page. Even though each chapter appeared, in theory, to discuss a "value" - it was very difficult for me to make the connection. Most of the book appears to be an autobiographical, name dropping account of Ms. Whitman's business career.

For example, Chapter 4 - Be Frugal - Conserve Resources. Though she started off the chapter with the sentence, "I really hate waste..." The book quickly turned into a discussion about her son's concern for environmental issues, her life as a child and their week long trips to the Virgin Islands. After 4 pages of childhood memories, she finally talks about finding it "fun to ferret out waste." She talks about her experiences at ebay.

I found the book to be an endless source of musings from the author. Any valuable information is buried so deep into her reflections, that it is quick to lose the reader's interest (unless they are interested in her autobiography).
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