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2 of 2 people found the following review helpful:
5.0 out of 5 stars
The Power of Service,
This review is from: The Power of Service : Keeping Customers for Life (Paperback)
Petra Marquart's passion for restoring customer satisfaction in service establishments is obvious throughout her book. Her solutions to the problems companies face today are realistic and focus on personal responsibility. This book works for higher-level management as well as lower-level employees. The examples used throughout create an engaging and interesting book to read. Anyone who is a service provider will find that The Power of Service truly does have power, and it is sure to have impact, both personally and professionally.
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The Power of Service : Keeping Customers for Life by Petra Marquart (Paperback - February 1, 1998)
$25.95
In Stock | |
 
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