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The Power of Thanks: How Social Recognition Empowers Employees and Creates a Best Place to Work Hardcover – January 9, 2015

4.6 out of 5 stars 11 customer reviews

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Editorial Reviews

From the Inside Flap

Employee engagement is the great, untapped resource of most organizations. Yet only 25 percent of employees are truly engaged in their work. Why are all the others so reluctant to "get in the game"?

Winning with a Culture of Recognition: Recognition Strategies at the World's Most Admired Companies reveals the surprising answer: Most managers fail to formally recognize high performance and connect it with company culture. Salary and bonuses are only part of today's employment contract. To get everyone performing together, employers need to create a culture of appreciation, recognition, and reward.

Authors and Globoforce thought leaders, Eric Mosley and Derek Irvine, CEO and Vice President of Client Strategy and Consulting, respectively, look deep inside the root of this problem and provide hands-on steps to help any employer create a culture fostered by strategic recognition, a management practice as different from the old "rewards programs" as Six Sigma is from last century's "quality control."

Mosley and Irvine's proven theories take a practice (recognition and rewards) that has been misused for nearly a century and evolve it into the must-have business strategy to engage employees and manage a company culture in the 21st century. Winning with a Culture of Recognition guides managers and chief executives alike through the psychology of recognition and its effect on performance. Sharing successful methods implemented by clients such as Symantec, Intuit, Dow Chemical, and Amgen, Winning with a Culture of Recognition shows how any manager can create a positive culture of appreciation.

From the Back Cover

PRAISE FOR THE POWER OF THANKS

“Eric and Derek offer practical guidance on how to create a company culture that feeds our true motivators.” -- Daniel H. Pink, New York Times bestselling author of Drive and To Sell is Human

"At work, nothing matters more than being valued and appreciated. By providing a natural way for people to give and receive recognition, the strategies outlined in this book can help HR leaders drive higher levels of engagement and performance." -- Adam Grant, Wharton professor and New York Times bestselling author of Give and Take

"The principles in this book have redefined how Hershey employees interact across the globe every day. There is immense power in a thank you and well done. Social recognition is not a 'nice-to-have'. . . it is part of a winning, vibrant culture that will help deliver sustainable performance and outstanding results." -- Kevin Walling, SVP, Chief Human Resources Officer, The Hershey Company

"Perfect guide for business leaders in positively tapping the talents of their associates, especially during stressful, turbulent times." -- Steve Forbes, chairman and editor-in-chief of Forbes Media and bestselling author of Money

"The Power of Thanks isn't just a book. It's a greater movement driven by social recognition to show your people how truly important they are to the mission of a company. It’s helped us 'lift' our crewmembers to higher levels of performance and engagement by recognizing the most important pieces of our culture: our values and people." -- Michael Elliott, SVP of People, JetBlue Airways

"Recognition is something we all crave on the inside. When it’s done effectively, in the ways Eric and Derek articulate, it resonates on the outside, driving positive change and moving organizations to enviable levels of success." -- Marshall Goldsmith, author of the New York Times bestseller What Got You Here Won't Get You There

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Product Details

  • Hardcover: 240 pages
  • Publisher: McGraw-Hill Education; 1 edition (January 6, 2015)
  • Language: English
  • ISBN-10: 0071838406
  • ISBN-13: 978-0071838405
  • Product Dimensions: 6 x 1.1 x 9.1 inches
  • Shipping Weight: 1 pounds (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (11 customer reviews)
  • Amazon Best Sellers Rank: #163,977 in Books (See Top 100 in Books)

From the Manufacturer

Customer Reviews

Top Customer Reviews

By L. M. Keefer TOP 100 REVIEWERVINE VOICE on January 16, 2015
Format: Hardcover
Glassdoor finds that 90% of employees would leave their current job if offered a position with an organization which has an excellent reputation. Bain found that only 15% of companies have high performing cultures. 70% of employees are disengaged at work stats indicate. The #1 reason people leave a job after compensation issues: they feel they are not recognized or valued research shows says this book.

How to remedy these statistics? Try social recognition suggest authors Eric Mosley and Derek Irvine, CEO and VP respectively of Globoforce, who have built a company around the power of thanks. Globoforce is a Fortune Top 25 Best Place to Work. Most good companies do strategy, quality control and operations well say these authors. But if you ask a CEO to tell you about their recognition strategy, be prepared for them to come up short they claim. This makes social recognition a huge competitive advantage. Why? Because social recognition positively and concretely affects the bottom line. If your company uses social recognition strategically, and your competitors don't, you can surpass them in sales, employee satisfaction, quality, customer service and ultimately profits.

What gives social recognition its huge power? As defined by this book, social recognition is "a set of practices which manage company culture." And, in the words of business guru Peter Drucker quoted in this book: "Culture eats strategy for breakfast."

It has been quantitatively proven that a culture of recognition and positivity motivates high performance, increases morale, helps to retain high-performing employees, lowers absenteeism, lowers accidents and safety violations, raises profits, identifies hidden talent and influencers, promotes right behaviors and the list goes on.
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Format: Hardcover
One little word has the capability to create great things and its lack of use can destroy so much too. No, it is not “love” but it is something that is more simple, more powerful and more universal and we don’t always consider its significance – “thanks”.

With that word, the authors seek to show how its use can engage and energise your workforce and that can have a direct impact on its bottom-line. It is a lot more than a faux certificate, routinely issued to show what a “great job you’ve done” though. Noting that employees can be empowered through social recognition and mutual appreciation, which leads to higher performance throughout the enterprise, there is a way to harness this power.

It is common sense, it is argued, creating a culture which makes everyone share in the company’s success in one way or another, as the positivity will spread wide and far. It does not need to just be based on monetary rewards either. Appreciation, acknowledgement and the use of the word “thanks” can make a difference, it is argued.

What’s more, you don’t need to be a major multinational company to do this either. The book is thoughtfully written, merging practical experiences from many of America’s top companies with academic research to bring the core and fundamental arguments into direct focus.

One of the strongest takeaway points is something that should be seen by so-called managers and leaders daily: “The mediocre manager likes to think that his or her employees should be grateful to have a job. Perhaps they are, but that attitude has culture management backward. In a well-run company, the organization and the individual manager acting on its behalf harness the power of appreciation not by receiving it, but by giving it to the employees,” note the authors.
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Format: Hardcover
Major research conducted by highly reputable firms such as Gallup and Towers Watson reveal that when asked to rank what is most important to them, both employees and customers (in separate surveys) indicate that feeling appreciated is either #1 or #2 on their list. Moreover, in the same separate surveys, employees rank compensation and customers rank price somewhere between #7 and #12. Years ago, Maya Angelou observed, "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." Presumably she did not have the aforementioned research in mind, but her comments eloquently emphasize the importance of recognition and appreciation, not only in the workplace but everywhere else as well.

Given the fact that, on average in a U.S. company, less than 30% of the workers are actively and productively engaged, social recognition is urgently needed to increase that percentage. Eric Mosley and Derek Irvine wrote The Power of Thanks to help leaders learn (a) how a "Positivity Dominated Workplace" creates and sustains a competitive advantage; also (b) that "a data-driven, proven and repeatable model for proactively managing culture." Their focus is on a system of practices and technologies they characterize as "Social Recognition®." In my opinion, this system (after only minor modifications) can be of substantial value to leaders in almost any organization, whatever its size and nature may be.
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