Most helpful critical review
145 of 163 people found the following review helpful
Loud Buzzing Noise and Non-Responsive Customer Service
on January 31, 2013
To start off with the positives, I used a Kill-a-Watt to measure the current draw while charging with multiple devices. My wife's Ipad 2, her Galaxy S3, my Note 2 and Thinkpad were able to achieve the same charge draw as the original chargers (2 amp for the Ipad, Note and Thinkpad). I originality purchased this unit as I travel quite a bit for work and liked the swivel plug. I was happy with the performance and form factor.
Unfortunately, to the negatives...
1. While the charger is plugged into an outlet but not charging a device, a LOUD buzzing noise is emitted from the charger. I can hear it while the charger is on the floor and I am standing a couple feet away. The sound is similar to a buzzing capacitor that is about to fail. I do not trust leaving the unit plugged in, unattended. I also ordered the black version, it has a similar sound but it is much less intense; I can only hear the noise when my ear is within a 6-12" of the charger. I have what I consider a defective unit which I understand happens but leads to the 2nd negative and the reason for the one star review.
2. I emailed POWERGEN CS regarding the issue and asked for a replacement. I received a response asking which charger had the issue. After multiple follow-up emails I never received another response.
Due to the positives listed above, I would recommend this charger to almost anyone. Unfortunately, due to the lack of customer service I cannot.