Most helpful critical review
39 of 44 people found the following review helpful
Good product.. bad seller
on November 21, 2013
I will say this - the product is well designed and comes in nice packaging.. the problem is a huge lack of quality control. So far I'm returning the 2nd unit and ordered a 3rd (thank God for Amazon's awesome return policies). First one was fully DOA, stuck at 0% and refused to charge and as a previous reviewer mentioned, could hear the battery moving around inside (maybe we got the same unit!). The 2nd one clearly had even more signs of use.. but it came at 100% charged and I was able to charge my phone a few times until it decided to suddenly drop to 0%.. seems to be working fine as it is recharging but that behavior really concerned me so I'm returning it for another replacement. In addition, some of the cables and tips have QC issues as well where they were slightly bent, didn't fit well or required some 'finesse' to get charging going. I emailed the company to ensure my 3rd order is actually a brand new unit so we'll see.
In conclusion, a decent product but seems the company attempts to pass off used, defective units as new and likely keeps trying until they find a consumer who is too lazy to return it.