Powerful Telephone Skills offers the practical guidance you need to convert frustrating exchanges into effective, productive transactions. This guide will teach you how to get your phone calls off to a good start, handle complaints with grace, screen callers tactfully and make a powerful impression on everyone you talk to.
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Most Helpful Customer Reviews
7 of 9 people found the following review helpful:
1.0 out of 5 stars
Obsolete,
By RAJASEKHAR THIRUMALAISWAMY (Richmond, VA) - See all my reviews
This review is from: Powerful Telephone Skills (Business Desk Reference) (Paperback)
I am new to the 'home office' concept of working. A critical success factor in this setup, where face-to-face human interaction is minimal, is to have powerful telephone skills. I found that the book is obsolete and does not cover modern-age telephone techniques including the following : - Effective Conference Calling - Effective Technical Presentations on telephone - Effective 'Bridge Calling' - leaving effective voice mail messages - Telephone Etiquettes - Mobile Phone techniques - Controlled Gossiping - Getting past the secretary to the Boss Instead, the book digresses into normal sales techniques and telemarketing techniques, contradicting with the book cover : 'guide for manager or business owner'. The book can better be retitled as 'elementary telephone skills for telemarketers' I am disappointed.
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