Customer Reviews

Powerful Telephone Skills (Business Desk Reference)

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I am new to the 'home office' concept of working. A critical success factor in this setup, where face-to-face human interaction is minimal, is to have powerful telephone skills.

I found that the book is obsolete and does not cover modern-age telephone techniques including the following :

- Effective Conference Calling - Effective Technical Presentations on telephone - Effective 'Bridge Calling' - leaving effective voice mail messages - Telephone Etiquettes - Mobile Phone techniques - Controlled Gossiping - Getting past the secretary to the Boss

Instead, the book digresses into normal sales techniques and telemarketing techniques, contradicting with the book cover : 'guide for manager or business owner'.

The book can better be retitled as 'elementary telephone skills for telemarketers'

I am disappointed.