Top critical review
57 people found this helpful
My first Honda and Powermate disappointment, but AWESOME Amazon customer service!
on October 26, 2012
I have had significant problems with this generator. After topping off the oil and fuel, I turned the fuel selector to "ON" and started it up. After about 30 seconds of running, fuel started to pour out of the carburetor overflow. Talk about a fire hazard. It appears that the fuel float in the bowl is not rising or the needle is not sealing properly, allowing constant flow. Additionally, it puts out 134v at the moment, which trips all of my AFCI and GFCI breakers in the house that I have surge protectors on, as they feed back the extra voltage. What ever happened to quality control??? I think my unit went through QC at the end of a Friday or something, based on the other gleaming reviews of this product.
I have owned several other pieces of Honda power equipment, as well as another smaller Powermate generator and have never experienced issues like these.
I called Powermate to discuss the issue, and they stated I would have to take it to a Honda dealer for repair. The closest Honda warranty dealer to me is 45 minutes away, and I'll have to find a way to get it there as I don't have a truck or trailer. Very frustrating. Piece of junk.
Amazon kindly refunded the entire purchase price after I contacted them directly on 10/26/2012 after writing this review, and explained all of the issues. A++++ for Amazon customer service! However, I still have to leave a 1 star rating for the product as its initial quality was deplorable. It looks like others have had quality issues with these since I wrote my initial review as well.