Customer Reviews

Powershred® PS 80C 2 Medium Duty Confetti Cut Paper Shredder, Silver/Black (FEL36180)

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I bought this exact shredder a few years ago. It makes the smallest pieces of all the shredders out there back then and today. Unfortunately it is not the most heavy duty shredder and unfortunately one of the metal pieces broke. I called up Fellowes warranty department and was denied. I called to speak to someone else and was denied. They want me to send back the shredder which would cost me a lot and they may or may not replace. They told me that most of the time, they find it "Is not under warranty." I am thinking about getting the one at Costco, even though the one at Costco does not cut as small.

We bought this shredder about two years ago and registered it with Fellowes immediately. We used it for about two months, but then it broke down. I called in to have it replaced under warranty and was sent another one (without having to send the bad one back). In fact Fellowes made a mistake and sent us 2 replacements, but we notified them of the mistake. We've used the replacement since then with only a few problems. The blades can become jammed with paper (which happens after about 25 sheets), so you have to make sure you unplug and clean it up. Also, you need to make sure you oil the blades every month to avoid problems. Can't complain too much though - it is still getting the job done.