This innovative, best-selling guide has been thoroughly revised to bring together practical solutions to the documentation challenges faced by today's organizations. From company policies and desk instructions to Baldrige and the ISO 9000 requirements, it applies a customer and quality-based systems approach to streamlining and managing your documentation system. This second edition is an organized toolbox of powerful methodology and metrics that shows companies how to steer clear of cumbersome and obsolete documentation and gives numerous examples of the tremendous opportunities - and pitfalls - presented by technology such as the Internet and web-based documentation management software.
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Editorial Reviews
About the Author
Adrienne Escoe is president of Escoe Bliss Communication, where she is a senior documentation and ISO 9000 compliance consultant. She has performed documentation assessments for three NASA sites and was a senior editor and supervisor at an R&D labratory. Escoe was a faculty member at the University of Maryland, California State University at Long Beach, and UCLA Extension. Escoe belongs to the American Society for Quality, the Society for Technical Communication, and the Association for Records Managers and Administrators. Escoe earned degrees from the University of Maryland, Loyola College, and the City College of New York.
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Most Helpful Customer Reviews
3 of 3 people found the following review helpful:
4.0 out of 5 stars
Insightful, yet Ordinary,
By Mom of 1 and 3 cats "Wendy S" (Bethlehem, PA) - See all my reviews
This review is from: The Practical Guide to People-Friendly Documentation (Paperback)
Adrienne Escoe's book is fairly run-of-the-mill, although it does offer a lot of valuable information for people in the documentation field. I create and process documents every single day, and was hoping to gain some new insights in the field by reading this book. Much of the information presented I already knew, although there was a lot of new ideas and concepts presented by Escoe on Electronic document options. Her writing is very straightforward and easy to understand, making it an easy read for professionals on any level.
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Inside This Book
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Nimble Documentation, Accounting Official, Internal Revenue Service, Records Retention Procedures, Information Requirements Clearinghouse, Peachpit Press, The Non-Designer's Web Book, United States, Electronic Options Checklist, Example of Web, Implication Records Requirement, Retail Division, Selected Legal Retention Period, Support Coordinator New!
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Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
implied documentation, word processing senior, improvement implementation schedule, legal research index, continuous measured improvement, subject matter owners, safety program documentation, word processing person, imply documentation, final proofreader, synopsis sheet, quality system manual, documentation challenges, documentation function, vanilla text, hard copy manuals, electronic coordination, desk instructions, quality system documentation, processing cycle time, flowchart format, business documentation, streamlining effort, corporate directives, readability formulas Key Phrases - Capitalized Phrases (CAPs): (learn more)
Nimble Documentation, Accounting Official, Internal Revenue Service, Records Retention Procedures, Information Requirements Clearinghouse, Peachpit Press, The Non-Designer's Web Book, United States, Electronic Options Checklist, Example of Web, Implication Records Requirement, Retail Division, Selected Legal Retention Period, Support Coordinator New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
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