Best Practices in Knowledge Management & Organizational Learning Handbook [Paperback]

Louis Carter (Editor), Phil Harkins (Editor), Hubert St. Onge (Foreword)

Book Description

Publication Date: July 19, 2000 | ISBN-10: 0967796512 | ISBN-13: 978-0967796512

Through in-depth "how-to" case studies, over 100 "take-away" exhibits, and research from the world's foremost organizations, this best practice handbook provides practical, easy-to-apply training, models, tools, research and other essential elements for designing, delivering, evaluating and learning successful KM/OL programs. Included in the handbook are: Microsoft, AT&T, Hewlett Packard, Shell Oil Company, Ernst & Young, the World Bank, Buckman Labs, Norske Skog Flooring and more! The "how-to" case studies define KM/OL lexicon, evaluate return on investment, explain how to create a business case for KM/OL, and detail all stages of the KM/OL process.

What You'll Find Inside:

"How-to" Case Studies: Learn how world-class organizations made effective use of knowledge and reinforced learning to create a lasting change in corporate culture and organizational performance including Buckman Labs' 20-year KM/OL program, Microsoft's taxonomy management system, and Hewlett Packard's integrated KM/OL system.

Models: Benchmark against specific KM/OL models, including: Microsoft's Knowledge Management Architecture; AT&T's Information Knowledge Enterprise; Hewlett Packard's learning community; and the World Bank's Pillars of Knowledge Sharing.

Tools: Learn how to implement cutting-edge KM/OL tools, including: Massachusetts General Hospital's causal-loop diagrams; Microsoft's stakeholder survey; Ernst & Young's balanced scorecard for performance evaluation; and the World Bank's thematic self-assessment and KM action tool.

Training: Choose among best practice training interventions, including Norske Skog Flooring's experiential learning; InFocus' Fusion Workshops; Ernst & Young's Center for Business Knowledge; Shell Oil's communities of practice.

Research: Apply trends and findings from this book to build a businesscase within your organization. Learn about: top critical success factors for designing and delivering KM/OL initiatives; most popular evaluation methods; technologies needed; budgets required; and more!

Product Details

• Paperback: 356 pages
• Publisher: Linkage Inc (July 19, 2000)
• Language: English
• ISBN-10: 0967796512
• ISBN-13: 978-0967796512
• Product Dimensions: 7.8 x 5.1 x 1 inches
• Shipping Weight: 1 pounds
• Amazon Best Sellers Rank: #1,562,690 in Books (See Top 100 in Books)
  • #60 in Books > Business & Investing > Small Business & Entrepreneurship > Mail Order

More About the Author

Louis Carter founded Best Practice Institute in 2001, based on principles of organization development and human systems theory. Since then, BPI has become one of the top associations for leadership and human resources development in the world. He has written 10 books on best practices and organizational leadership including Change Champions, which has been translated into 8 languages and the Best Practice book series published by Jossey Bass/John Wiley and Sons including Best Practices in Leadership Development and Organization Change. He is a highly regarded authority on learning, talent, leadership development and change. As a djembe and set drummer, Lou brings some added flair to his client systems.