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3 of 3 people found the following review helpful:
3.0 out of 5 stars
Okay, Not Great,
By A Customer
This review is from: Best Practices in Call Center Management, Operations and Technology Benchmarking Report (Paperback)
Some good data to sort through, but very basic at best in new insights and information. I found multiple spelling errors in the first few pages which is probably a good indicator of the value of this book. Sorry.
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Best Practices in Call Center Management, Operations and Technology Benchmarking Report by ProSci Research (Paperback - June 1, 1999)
Out of stock
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