So much of a medical organization s success rides on the leadership, conduct, and performance of its physicians. How does a health care organization engage its physicians to lead by example? And how does a physician in the midst of 25 appointments, 30 phone messages, hospital rounds, and the details of managing a clinical practice do what needs to be done to foster satisfaction and loyalty among patients? Practicing Excellence eloquently answers these questions. Stephen C. Beeson, MD, has created a brilliant guide to implementing physician leadership and behaviors that will create a high-performance workplace built on collaboration, commitment, purpose, and making a difference in the lives of the patients it serves.
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This is an excellent manual and should be required reading for all physicians, including medical studers. --Floyd D. Loop, M.D., Former CEO Cleveland Clinic (1989-2004), Studer Group Medical Advisor
A very practical how-to-guide. Addressed virtually all areas of push back! --Steven Gabbe, M.D., Dean Vanderbilt University School of Medicine
Packed with valuable suggestions and tools that I can easily incorporate into my own practice as an individual physician. I came away from this book inspired to be a leader. --Phil Yphantides, M.D., Family Medicine Physician
A very practical how-to-guide. Addressed virtually all areas of push back! --Steven Gabbe, M.D., Dean Vanderbilt University School of Medicine
Packed with valuable suggestions and tools that I can easily incorporate into my own practice as an individual physician. I came away from this book inspired to be a leader. --Phil Yphantides, M.D., Family Medicine Physician
About the Author
Dr. Stephen Beeson is a nationally recognized speaker who has provided tools and tactics for engaging and training physicians to medical groups and hospitals throughout the country. Dr. Beeson's physician training efforts have focused on providing tactical behaviors to physicians to improve patient care and drive organizational performance through physician engagement, leadership and performance improvement.
Stephen Beeson is a board-certified family medicine physician practicing with Sharp Rees-Stealy Medical Group. In 2002, Dr. Beeson was selected by Sharp HealthCare leadership to serve as the Physician Fire Starter for the Sharp Experience, an organizational commitment to service and operational excellence. Dr. Beeson's patient satisfaction ranks him in the 99th percentile nationwide, and the San Diego County Medical Society voted him as one of San Diego's Best Physicians in 2005, 2006, 2007 and 2008. Recently, Dr. Beeson was a recipient for the Center of Recognized Excellence Award for Individual Service Excellence, and Sharp HealthCare was the recipient of the prestigious Malcolm Baldrige Award for 2007 for organizational performance.
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Most Helpful Customer Reviews
8 of 9 people found the following review helpful:
2.0 out of 5 stars
A review of basic professionalism,
By Charles (Philadelphia, PA) - See all my reviews
This review is from: Practicing Excellence: A Physician's Manual to Exceptional Health Care (Paperback)
Not at all what I expected from the description. The majority of this book turned out to be a review of basic professionalism, rather than an introduction to how quality improvement concepts could be applied to an individual's practice. The book is perhaps suitable for a "Doctoring" course (introduction to clinical medicine for 1 and 2nd year medical students), but I found the tone of the book often grating and lacking in depth. I suspect there are better books out there for this. While a review of the basics can often be helpful, the simplistic presentation makes it very hard for me to see how any practicing physician would find this book useful.
7 of 9 people found the following review helpful:
2.0 out of 5 stars
strange reviews,
This review is from: Practicing Excellence: A Physician's Manual to Exceptional Health Care (Paperback)
what a lot of similar reviews all with top ratings and by reviewers with no other reviews
5.0 out of 5 stars
All Primary Care Doc's should read this book,
Amazon Verified Purchase(What's this?)
This review is from: Practicing Excellence: A Physician's Manual to Exceptional Health Care (Paperback)
This book teaches those who go into medicine (frequently the more "nerdy" types) how to successfully interact with patients on a human and customer service level. Following the advice in this book will help to renew your interest in medicine and primary care, as well as improve your patient satisfaction scores. I recommend this read for any primary care physicians.
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Inside This Book
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First Sentence:
The creation of a Culture of Excellence within a health care organization is a relentless transformational process to become the best place to work, the best place to practice medicine, and the best place to receive care. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
fire starter, service implementation, stepwise approach, physician behavioral change, physician coaching, physician engagement, patient agenda, patient satisfaction data, physician leadership, physician satisfaction, physician code, patient loyalty, malpractice risk, service recovery, specialty physicians Key Phrases - Capitalized Phrases (CAPs): (learn more)
Practicing Excellence, Physician Service Excellence Tools, Sharp Experience, Culture of Excellence, Quint Studer, Behavioral Category, Studer Group, The American Journal of Managed Care, Press Ganey, Individual Physician Coaching, Baptist Hospital, Journal of General Internal Medicine, Difficult Patient Situations, Case Study, Sharp Rees-Stealy Medical Group, Journal of American Medical Association, Hardwiring Excellence, Physician Selection New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
The creation of a Culture of Excellence within a health care organization is a relentless transformational process to become the best place to work, the best place to practice medicine, and the best place to receive care. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
fire starter, service implementation, stepwise approach, physician behavioral change, physician coaching, physician engagement, patient agenda, patient satisfaction data, physician leadership, physician satisfaction, physician code, patient loyalty, malpractice risk, service recovery, specialty physicians Key Phrases - Capitalized Phrases (CAPs): (learn more)
Practicing Excellence, Physician Service Excellence Tools, Sharp Experience, Culture of Excellence, Quint Studer, Behavioral Category, Studer Group, The American Journal of Managed Care, Press Ganey, Individual Physician Coaching, Baptist Hospital, Journal of General Internal Medicine, Difficult Patient Situations, Case Study, Sharp Rees-Stealy Medical Group, Journal of American Medical Association, Hardwiring Excellence, Physician Selection New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
This book cites 5
books:
- Goal Setting (Worksmart Series) by Susan B. Wilson on page 161
- Good to Great: Why Some Companies Make the Leap... and Others Don't by Jim Collins on page 82
- Nursing Research Pb by Pam Smith on page 161
- Social Psychology: Third Edition by Eliot R. Smith on page 160
- Nonverbal Communication by Abne M. Eisenberg on page 160
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