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Precision Marketing: Maximizing Revenue Through Relevance [Paperback]

Sandra Zoratti , Lee Gallagher
5.0 out of 5 stars  See all reviews (35 customer reviews)

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Book Description

June 28, 2012

As business marketers, the pressure to engage and retain valuable customers in a challenging economy while communication channels are exploding presents a daunting dilemma. The cacophony of marketing messages has risen to a deafening level with the advent of a multitude of new online marketing channels -- social media, mobile, email, blogs - adding to the already crowded world of offline marketing - direct mail, print advertising, TV, radio.  
 
In response, consumers are voting with their dollars and their attention.  Many consumers have made it clear that it's all about relevant, targeted messaging, rather than about the medium. The era of mass messaging with irrelevant, cookie-cutter content is clearly over.  
 
Precision Marketing helps break down the perspectives, capabilities and skills necessary to deliver more powerful marketing results. Case studies from companies such as Fiat, Amazon, Tesco, ING and others show how today's leading performers are beginning to recognize, identify and capitalize on many of the concepts of precision marketing to set themselves apart and reach a whole new level of growth.
 

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Editorial Reviews

Review


"Today's marketers can't survive without developing valuable, compelling and relevant content to customers at the right time. Precision Marketing uses some of the best research on the planet to show you why, and how, to leverage the right information to substantially grow your business. Read this book...then give it your CEO. " --Joe Pulizzi, Founder, Content Marketing Institute 

"If you read only one book on marketing this year, Precision Marketing stands alone as the obvious choice." --Aaron Harber, CEO, American Research Corporation 

"Are you simply creating marketing campaigns to satisfy your own ego? That's what most companies do, even though highly sophisticated tools exist to help you reach individual buyers directly with information they appreciate. Precision Marketing is your guide to creating relevance to your buyers and driving success for your business." --David Meerman Scott, bestselling author of The New Rules of Marketing & PR

"Powerful! This book is a real-world account of becoming a social business through the use of data to drive customer engagement. Read this book if you are a business leader who wants to be set apart and deliver improved results." --Sandy Carter, Vice President - Social Business Evangelism, IBM 

"Marketers run the gauntlet of business every day. Saddle up; it's time for change! Precision Marketing is a great read!" --Jeffrey Hayzlett, bestselling author of The Mirror Test and 
Running the Gauntlet

About the Author

Sandra Zoratti is Vice President, Marketing, Ricoh and manages a business created from former IBM and Ricoh companies located in Boulder, Colorado. Sandra built and launched the Precision Marketing practice from the ground up and is recognized as a thought leader in the area of Precision Marketing.

Currently, Sandra is driving Ricoh's co-branded initiatives with the Chief Marketing Officer Council to help senior marketers around the world optimize customer engagement through the adoption of precision marketing practices. 

Sandra gained global marketing experience at IBM in the highly successful design and launch of the "Express" portfolio of offerings developed specifically for small and medium businesses (SMB). In this position, Sandra worked across all IBM brands and businesses charting IBM's formal entry into SMB markets. Her best practices approach has been adopted by several large corporations.

Sandra serves on several national and international boards and is a published author and frequent speaker.

Lee Gallagher is Director, Precision Marketing Solutions across Ricoh's multiple business lines. Lee's integrated marketing approach cuts through the cacophony of marketing messaging to deliver rock solid ROI. His efforts have placed him as a leader in strategy and design to some of the world's most highly respected brands.

Lee is frequently known to say, "The difficult is easy but it's the impossible that takes me three days" as he shares and leverages his past 18 years with IBM to influence his marketing efforts at InfoPrint. At IBM, his unwavering commitment and passion led him to win every sales award that available, including the coveted Lou Gerstner Award. In reviewing his career Lee strongly believes the key to his success is and will continue to be, his drive to deliver relevant solutions and targeted, yet measured marketing to his customers.

Most recently his work has been discussed in the Wall Street Journal, PBS, Business Week, and MSNBC.

Product Details

  • Paperback: 224 pages
  • Publisher: Kogan Page (June 28, 2012)
  • Language: English
  • ISBN-10: 0749465352
  • ISBN-13: 978-0749465353
  • Product Dimensions: 6.1 x 0.5 x 9.2 inches
  • Shipping Weight: 12 ounces (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (35 customer reviews)
  • Amazon Best Sellers Rank: #372,078 in Books (See Top 100 in Books)

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Customer Reviews

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A great read for anyone and a must read for marketers! Mike H  |  13 reviewers made a similar statement
It's clear and lucid, full of valuable insights. Matt Silverman, Exploration Manager, The Bayless Companies  |  5 reviewers made a similar statement
Most Helpful Customer Reviews
3 of 4 people found the following review helpful
Format:Paperback
Whether you are a fresh out of college junior marketing executive or a 25-year marketing expert that is trying to revive your company's dying marketing efforts, Zoratti and Gallagher's Precision Marketing is simply a must read. From a detailed history of marketing tactics to real company case studies, this book shows how customer-driven marketing is something we should not just be looking at today, but should have been looking at all along.

It's all about relevance, says this book again and again, hammering home the need for marketers to step outside their neat packaged traditional marketing tools and find real connections with their customer base. What's truly great about this book is that it's not a sales pitch. Their detailed examples backed by solid facts and case study breakdowns of true success stories in today's marketing world provide the would be and/or seasoned marketer with the necessary tools to create a marketing program that will speak to customers on a personal level, making the company and/or brand not just relevant but a must have.

In a global world where much of the population suffers from information overload and as a result has the attention span of a small child, marketers have an uphill battle to truly differentiate their offerings. This book, chock full of real-world examples and strategies for re-inventing an entire marketing program from scratch can help today's marketers fight and win that battle. And this book is not just a tool for marketing. Anyone in the business world that is looking to improve their connections to their customer base would benefit from the tips recommended in this book. For marketing and business professionals alike, Precision Marketing is a book well worth looking into.
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2 of 3 people found the following review helpful
Format:Paperback
One major challenge marketers face is targeting the "right" customers that will respond to brand's messages. Unfortunately, many companies resort to sending out mass communications to see what sticks, raising marketing budgets exorbitantly without taking into consideration any other alternatives. This causes a lot frustration on the customer side simply because irrelevant communications can be bombarding (and annoying!) and could even create budget disputes within marketing departments. I think this is a great read for any marketer looking to rework their marketing strategy and fine tune their targeted communications. It provides an outline on how to use data analytics - a huge advantage we have today that we clearly aren't taking advantage of - to instead communicaete with those who are most likely to be receptive to our efforts.
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2 of 3 people found the following review helpful
Format:Paperback
As a fan of Vulcan-like logic, Precision Marketing is my type of business book. Too often, books on the topic of marketing are high on well-packaged but empty double-speak and low on proof and usable content. This is not the case with Precision Marketing. The author presents a solid methodology with clear steps, backed up by anecdotal case studies and well-researched, hard data. Moreover, the numerous case studies are taken from a cross-section of companies including Amazon, Perricone MD, Harrah's Entertainment and Best Western - making the book as relevant to those interested in hot start-ups as it is to those who favor established blue-chips. The book convincingly lays out why Precision Marketing isn't just yet another "new" solution in search of a problem, citing the confluence of economic, technological and issues that have restructured the landscape in which marketers are doing business. What's even more convincing are the results generated by these campaigns - claims of triple digit ROIs initially made me skeptical but the book presents detailed evidence to back up these numbers.

In addition to being well-written and an easy read, I appreciated how well-organized and consistently structured each chapter was - headings made information more easily digestible, each chapter begins with learning objectives and ends with "key takeaway messages", and there are an abundance of useful charts and illustrations. A great example of this is Chapter 7, which features a case study on an unnamed "large cable provider" (there are several of these anonymous case studies, but their content trumps the need to identify exactly who's being referred to). The case study featured a mini-plan that outlines objective, strategy, tactics and results (the results cited in the book are one of the most compelling aspects of Precision Marketing). The chapter also features a chart that illustrates the deployment process for a Precision Marketing campaign, along with a clear how-to that weaves in additional anecdotal information from Harold's Chicken Shack (yes, there are lessons to be learned from this humbly-named enterprise) and 7-Eleven.

The book also takes a step back and gives readers actionable on-the-job and career information, which I think aptly reflects the book's emphasis on teaching and skill-building rather than just telling. All in all, Precision Marketing hit the target for me. I learned a great deal that is relevant to my job as VP of Marketing for a large tech company.
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Most Recent Customer Reviews
5.0 out of 5 stars One of the Best Marketing Books of the Year...Period
Precision Marketing is a critically important book for any marketer who wants to improve their level of success with prospects and customers alike. Read more
Published 2 months ago by Jon Wuebben
5.0 out of 5 stars Great insight on how to increase your marketing metrics
Precision Marketing is a great book that offers insight on how companies can more effectively use the customer data that they collect to build more relevant -- and meaningful --... Read more
Published 6 months ago by Nancy Arter
5.0 out of 5 stars Required reading for all CMOs
This is a book all marketers should read to understand why and how data driven marketing is so critical in the age of relevance. Read more
Published 7 months ago by Bernard Borges
5.0 out of 5 stars Big data meets big results
Resarch, research, research. Analyze, strategize. Easier said than done but brought together beautifully in this highly readable book. Read more
Published 7 months ago by M. Schaefer
5.0 out of 5 stars Sandra Zoratti is to precision marketing what Seth Godin is to...
Sandra Zoratti is to precision marketing what Seth Godin is to permission marketing. The Precision Marketing book is the foundation upon which marketing knowledge to maximize... Read more
Published 8 months ago by Via Vera
5.0 out of 5 stars Six-step program for making a difference
Precision Marketing by Sandra Zoratti and Lee Gallagher is as precise as its title. Direct, to the point yet, filed with illustrative examples, Precision Marketing gives the... Read more
Published 9 months ago by Will Murray
5.0 out of 5 stars Art Director
The mind of the modern consumer can sophisticated and complex. This book delivers great insight about how to reach them through
relevance. Read more
Published 10 months ago by Dennis VanDyke
5.0 out of 5 stars Case Studies and Advice Make This a How-To for All Marketers
This book doesn't just talk the talk, it SHOWS you how it can and should be done. There are too many books out there that are just theory on how you "might" reach your goals, but... Read more
Published 10 months ago by E. Miller
5.0 out of 5 stars Important Book
This well-written, beautifully designed gem is an important book for executives in any industrial or nonprofit sector. It's clear and lucid, full of valuable insights.
Published 10 months ago by Matt Silverman, Exploration Manager, The Bayless Companies
5.0 out of 5 stars A Timely Book with Fresh Perspectives on Relevance in the Age of the...
A great book! I feel Zoratti and Gallagher have created an ideal blend of straight-forward steps, clear process and tangible examples that bring the principles to life. Read more
Published 10 months ago by Jeff Nicholson
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