Customer Reviews

Precor Premium Series 9.31 Treadmill

5 star:		(3)
4 star:		(2)
3 star:		(0)
2 star:		(0)
1 star:		(0)

 

 

This is a very solid, well built treadmill. My only wish for this model is that it had at least one user memory function. I have to re-enter my weight and age with every start up. User memory functions are available on higher end models, but I didn't need the additional features of those models and hence didn't want to spend the additional money. I am not a runner, just a fast walker, so the track length, speeds, and inclines levels are perfect for me. The included heart rate monitor chest strap is very useful for monitoring workouts.

It came unassembled and was very heavy. Two men had to deliver it. I engaged the local certified Precor repair company to set it up for me. I didn't watch the entire process, so I don't know how difficult it would be for a novice to assemble it. However, with the savings from Amazon, and the free shipping due to the Prime membership, even with the additional assembly fee - I saved a great deal over what the local Precor store was offering.

My wife and I are very happy with this treadmill. It is sturdy, very heavy, and provides for a comfortable running experience. It was difficult deciding between Precor treadmills, but I am glad I opted for the 9.31 with the Footplant Technology and Ground Effects Technology. The cushioning adjusts perfectly for my wife and myself. The treadmill arrived by freight one week from the date I purchased it online using free super saver shipping. Assembly was fast and simple using the provided allen wrenches. This treadmill feels as sturdy and as comfortable as the Precor and Life Fitness machines at the gym. The motor is very quiet and the machine does not rattle or shake while running.

We haven't used this much so can't review the operation adequately. The Precor 9.31 is very well made and I can say that you are paying for a quality product. It is also VERY heavy (read the other reviews). I usually do not pay for "set up and installation" and did not in this case either. I assembled the treadmill myself without assistance with only one very minor problem that was easily solved. The delivery man graciously offered to assist me in carrying it to my basement exercise room (he was not required to do so). This entailed one flight of stairs with a 90 degree turn. After an initial try, we decided to open the box and carry the machine down in pieces. This, in my opinion, was a mistake. Leave it in the box as it is very well packed and we were only able to minimally reduce the weight. My suggestions follow: 1. Leave it in its original packaging. 2. If this treadmill will be delivered to a 1st floor location, I believe the average person (I'm 45) with the help of a delivery person (properly tipped) or a friend (or 2) can get this into position and assemble it without problem and thus avoid a delivery and assembly fee. Did you gather that it is VERY heavy (approx 350 lbs and somewhat awkward. One end has the motor etc). 3. If it must be delivered to an upstairs, downstairs or unusual location, serious consideration should be given to paying as much as $200 for professional delivery and installation. In my humble opinion, this is a rare case where a significant fee for delivery would be warranted. We got lucky not damaging the unit during delivery (or damaging our floor/walls), damage that could potentially be covered by a professional delivery service. The assembly itself was not particularly difficult.

Great treadmill. My only complaint is that this treadmill lacks any user profiles so that I can save my info. Everytime I start it I have to enter my height and weight. Other than that, everything else is going well

I purchased the Precor because I owned (and loved) one before moving from Seattle to Boston. I loved the treadmill, just didn't want to move it. It does have wheels on one end for moving around the house, but lifting into and out of a truck was not on my moving agenda.

I originally considered the Precor due to its #1 status in consumer reports. Clearly, it is #1 for a reason. My knees hurt when I run on the cheap treadmills, so I wanted something with a good shock absorber. I run up to 8 miles on the treadmill. I LOVE running on this treadmill.

I understand the prior reviewers complaint about remembering settings. With this model, I do have to enter my height, weight and age for each run. That is a little annoying, but really not too bad once you remember the sequence of the key punches.

As far as Amazon's customer service, I was impressed. I was assigned a personal representative for the purchase who emailed me personally, explained the delivery process and offered assistance. My only complaint is that when I needed help with a question (over the weekend), the representative was not available. Apparently, that particular group is only available during the week and representatives you get through the normal channels do not feel empowered to help. They refer you to your personal representative. Regardless, after a few phone calls and online chat sessions, my issue was resolved by the end of the weekend.

The delivery was fine. They had destroyed the box during delivery, so they placed the treadmill inside the front door (out of the main box). Aside from the language they used, delivery was pretty good and straightforward. Assembly took a couple hours, but was pretty easy. I did it without assistance.