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Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today [Paperback]

Aleksander Szlam (Author), Ken Thatcher (Author)

5.0 out of 5 stars See all reviews (1 customer review) |

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Book Description

ISBN-10: 0936648805 | ISBN-13: 978-0936648804 | Publication Date: January 17, 1996 | Edition: 1

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer,

For anyone analyzing, recommending and deploying predictive dialers in outbound call centers, this book explains how they work, how to get the maximum benefit from them in automating telemarketing, customer service and collection calls.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer,

For anyone analyzing, recommending and deploying predictive dialers in outbound call centers, this book explains how they work, how to get the maximum benefit from them in automating telemarketing, customer service and collection calls.

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About the Author

Aleksander Szlam, the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors.

Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.

Product Details

Paperback: 172 pages
Publisher: CMP; 1 edition (January 17, 1996)
Language: English
ISBN-10: 0936648805
ISBN-13: 978-0936648804
Product Dimensions: 8.9 x 5.9 x 0.5 inches
Shipping Weight: 9.9 ounces (View shipping rates and policies)

Average Customer Review: 5.0 out of 5 stars See all reviews (1 customer review)

Amazon Best Sellers Rank: #1,893,633 in Books (See Top 100 in Books)
- #100 in Books > Computers & Technology > Computer Science > Software Engineering > Multimedia Information Systems

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2 of 4 people found the following review helpful:

5.0 out of 5 stars the bible, May 24, 2000

S. C. Powell (Puget Sound, WA) - See all my reviews
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This review is from: Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today (Paperback)

This is the Bible of telemarketing. You must read this book by the father of predictive dialing.!

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Inside This Book (learn more)

First Sentence:
As some of us struggled through the late '70s trying to build an Automated Call Distribution (ACD) telephone system, a very progressive and people-caring utility company, the Wisconsin Public Service Corporation (WPSC), had a more pressing problem to overcome. Read the first page

Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
predictive dialing solution, dialing supplier, predictive dialing applications, dialing solutions, predictive dialer vendors, predictive dialing system, right party contacts, predictive dialers, outbound dialing, manual dialing, telephone agents, dialing systems, nuisance calls, customer care center, outbound calls, agent productivity, calling campaigns, calling lists, call handlers, call center manager, inbound calls, call attempts

Key Phrases - Capitalized Phrases (CAPs): (learn more)
John Doe, Single System Image View, Best Bank, The State of Predictive Dialing Today, Manual Dialing Overhead

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Books on Related Topics | Concordance | Text Stats

Citations (learn more)

This book cites 3 books:

Project Management: Strategic Design and Implementation by David Cleland on page 122
Project Management: Strategic Design and Implementation by David I. Cleland on page 122
Systems Analysis and Project Management by David I. Cleland on page 122

3 books cite this book:

Client Server Computer Telephony by Edwin Margulies in Back Matter
Audio Teleconferencing: The Complete Handbook by Edwin Margulies in Back Matter
The Unpbx: The Complete Guide to the New Breed of Communications Servers by Edwin Margulies in Back Matter

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