Most helpful positive review
57 of 60 people found the following review helpful
Serious Activation Problems, but a Good Product
on September 10, 2012
Similar problem with the verification system. Identit-E recognized my university email immediately and sent me a serial number in seconds. However, for v12 products, Identit-E sends users a version 11 serial number . This makes it impossible to run the v12 software. I have emailed both Identit-E and Nuance to get some help with this. We will see how long it takes. Given that this has been a known problem for some time now (see previous review) it is very disappointing to see it is still happening. If it can be resolved before close of business today, then I will consider it all good. If not until tomorrow, then minimally acceptable. I will update the review when I get this activation mess resolved.
Update: Well, general customer service emails are not answered in a timely fashion. Both Identit-E and Nuance are slow to respond to issues by email. I don't have time to sit on the phone and deal with customer service, so I emailed Peter Mahoney at Nuance directly (see the comments thread in the other review for his email address). Peter did get back to me within an hour with a working key.
Now, as to the product proper, it is good but not perfect. The voice recognition is quite good and I expect will improve with time, but the software is a bit too laggy for my happiness. Whenever I click a command or activate the microphone, etc., it takes longer than it should to respond. One of the most noticeable moments of lag comes when one tries to close the dragon transcript text box. I have been using the software to transcribe .WAV files of dictations and lectures. Accuracy is pretty good and improves quickly based on my corrections, but when done, I save the text file and click to close the transcription box, and there is more than a full second of lag for the box to close. There are other little bits of lag that are similarly annoying, but not a deal breaker.
This is on a top-end i7 860 system with 16gb of ram, an SSD primary with 10k rpm 2gb secondary drive (dragon is on the SSD, audio and text files on the spinning drive), running W7x64 Pro.
If the recognition improves at the same rate as it has been now, then I will be absolutely thrilled with that end of it, though some scratchy and low-quality audio is hard for it to process, it does surprisingly well. I just wish it was a little more responsive, especially given that I have it in a system that is near bleeding-edge performance.