Customer Discussions > NBA 2K13 - Xbox 360 forum

Preorder All-Star Weekend Bonus Missing???


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Showing 1-25 of 44 posts in this discussion
Initial post: Oct 2, 2012 10:06:28 AM PDT
The One says:
My copy of NBA 2k13 did not include a voucher for all-star weekend.

Can anyone confirm they received a voucher or know if we are supposed to get an e-mail with a code on it?

Posted on Oct 2, 2012 10:24:21 AM PDT
Me neither.!!! I I'm so angry :/

Posted on Oct 2, 2012 10:27:56 AM PDT
Me neither.!!! I I'm so angry :/

Posted on Oct 2, 2012 10:47:20 AM PDT
The One says:
I wonder if we're supposed to get a code e-mailed to us then. Either way I haven't received neither, which is disappointing.

Posted on Oct 2, 2012 11:14:24 AM PDT
"Apparently" the website said that it would be emailed to us......Yet I haven't received nothing yet

In reply to an earlier post on Oct 2, 2012 11:56:03 AM PDT
G. Bass says:
got mine via email last night. i wonder why you guys didn't get yours. maybe they will just sporadically send out the codes. i'm still at work and i can't wait to go home and play this game. glaring reviews all around.

Posted on Oct 2, 2012 12:41:10 PM PDT
Haven't got my email yet either. Annoyed.

Posted on Oct 2, 2012 12:45:34 PM PDT
B. Dunn says:
Same thing happened with borderlands 2... guess ill hit up chat support yet again for a 2nd game

Posted on Oct 2, 2012 12:47:07 PM PDT
Also missing my code, not very happy!

Posted on Oct 2, 2012 12:58:09 PM PDT
B. Dunn says:
i waited the 2 days( thursday at this point then went to support then took them About 3 days not including weekends to get this solved with) last time then talked to support but meh im going to just go talk to them now so i can get the 1-2 days it takes for marketing to get back to me anyways ...

Posted on Oct 2, 2012 1:20:21 PM PDT
D. Davis says:
Also missing the code.

Posted on Oct 2, 2012 1:24:10 PM PDT
David H. says:
I didn't get mine either. I think they're supposed to e-mail us the code, but in the past I've gotten my codes either the day the game ships or the day it arrives. I just checked my e-mail a few minutes ago and still nothing. I'll be contacting customer support to see if I can get my code.

Posted on Oct 2, 2012 1:56:03 PM PDT
Last edited by the author on Oct 2, 2012 1:56:31 PM PDT
C. Kramer says:
You guys need to realize amazon says they will send codes out via email within 2 days of the game release. For every single game a thread like this pops up and for every single game amazon gets the codes to most people in time.

Posted on Oct 2, 2012 2:01:14 PM PDT
yeah i havent gotten my code either and I contacted the chat and it will be 24-48 hours for customer service to get back with me on the code..

Posted on Oct 2, 2012 2:02:23 PM PDT
David H. says:
I just read on the 2K Sports Support website that there have been issues with the DLC codes for the Xbox 360. Maybe Amazon has held off on sending codes until this is resolved?

From the 2K website:

"The team is aware of an issue relating to Xbox 360 All-Star Game DLC codes for NBA 2K13. We're working right now to fix it, and hope to have this resolved in the coming hours.

In the meantime, please retain your code and keep an eye on this article for updates. We thank you for your patience while we resolve the codes, and hope to get you up and running with the All Star content as quickly as possible."

http://support.2k.com/entries/22093982-my-xbox-all-star-dlc-code-is-invalid

@Kramer I know they say that, but I've been pre-ordering from Amazon for a few years now and I've always had the codes e-mailed to me before the game arrives. I've never received the game before the code until 2K13 which is why I thought something was wrong.

Posted on Oct 2, 2012 2:15:20 PM PDT
John Eras says:
I was able to call up the amazon support number (1-866-216-1072) and get a downloadable content redeem code for my Xbox 360 preorder. It took me a good while to get the support rep to understand the issue, and she had to talk to her lead, but after 10 or 15 minutes I was able to get the code over the phone. I asked her to also send it via email, which she did.

My son and I entered the code on the xbox, it worked perfectly, and we're doing slam dunk contests right now.

In reply to an earlier post on Oct 2, 2012 2:20:42 PM PDT
David H. says:
I just heard back from customer support and the code they gave me works as well.

In reply to an earlier post on Oct 2, 2012 2:20:49 PM PDT
B. Dunn says:
Kramer..... I pre order Borderlands 2 and never got the code until I contacted them 3 separate times to get and that took a whole week

Posted on Oct 2, 2012 2:47:27 PM PDT
Contacted customer service, got my code in less than 5 minutes, they just got my actual code that should have been emailed to me.

Posted on Oct 2, 2012 2:50:50 PM PDT
J. Lee says:
*** BRING IT UP WITH AMAZON. THEY DID NOT INCLUDE THE CODE which is B***SH*T. I asked the rep where it was and they told me it was not included. If you start a live chat with them, they will get you one right away.

Posted on Oct 2, 2012 4:17:12 PM PDT
Last edited by the author on Oct 3, 2012 8:22:51 AM PDT
The One says:
@C. Kramer I get what you are saying, but in this case I couldn't remember if we were supposed to receive a physical voucher that came with the game or if an e-mail code was supposed to be sent. That's why I was asking if anyone had received anything.

Either way, I called customer service and after talking to 2 seperate people, they finally sent the code.

Thanks to all those who replied! Happy gaming!

Posted on Oct 2, 2012 4:48:34 PM PDT
Sean says:
SAME HERE!!!

Posted on Oct 2, 2012 6:47:00 PM PDT
Did anyone receive the code for the wrong system? I just got an email for the playstation 3 network, however, I purchased the XBox 360 version!

Posted on Oct 2, 2012 6:56:35 PM PDT
Got a PlayStation code instead of the xboxcode. They said they would email it to me.

Posted on Oct 2, 2012 7:16:48 PM PDT
Last edited by the author on Oct 2, 2012 7:21:37 PM PDT
G says:
Never received the code via email, nor did my brother, so we both contacted CS via the live chat option on here and they got us our 360 codes in less than 5 mins. That was easy after all.
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Discussion in:  NBA 2K13 - Xbox 360 forum
Participants:  28
Total posts:  44
Initial post:  Oct 2, 2012
Latest post:  Oct 12, 2012

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