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I used to try all kinds of tricks to get a frozen pizza to taste good. I'd microwave them partially first, I'd bake them directly on the oven rack; I'd try greasing the pan, or not greasing it. I had some success with these techniques, but it was a lot of work. This oven does the job, and gets the pizza cooked the way you want it. An easy flip switch on the top, can turn the heat on both sides, just the top, or just the bottom. You control the crispness, and the degree of browning on your pizza.
This oven is also great for baking those commercial, "take and bake" pizzas, from shops like Pappa Murphy's. Further, its better for reheating leftover pizzeria pizza than your microwave. What more can you want? I wanted just one thing, a 14" model. While most frozen pizza is 12" or smaller, you cannot heat one any larger. One final caution, rising crust pizzas will sometimes bubble, or rise into the top-heating element. It's a good idea to stay in the general area while the pizza is cooking, or it can potentially start a fire.
The nonstick disk is simple to clean. I don't understand how anyone would scratch it, unless he's using steel wool or something to clean it. And that is hardly necessary: it washes clean with a bit of soap and water (or even just a clean towel).
Even with rising crust pizzas, we have never had the food come anywhere near the heating element.
My only complaint is that you cannot accelerate the timer. You can adjust it to add time, but once it's set, you have to wait for it to run down. This is a minor inconvenience, though I would like to be able to turn off the heating elements when the pizza is done rather than take the pizza off the disk and wait for the "ding" at the end of the cooking cycle. (You could unplug the machine, but the residual heat from the elements might cook the disk, which obviously stops rotating when you unplug the machine. The elements stay hot for a little while after the cycle ends.)
All in all, this is a surprisingly effective product.