Everyone who works in long term care or assisted living comes in contact with resident behaviors that could potentially precipitate negative or abusive caregiver responses. These behaviors are generally related to a medical condition and can include such things as calling out, swearing, racial slurs, striking out, grabbing or refusing necessary care. Nursing staff in this program relate their personal experiences with residents having these behaviors. They make a number of valuable suggestions to prevent and reduce negative responses.
All agree, rule number one is always remaining calm. They explain that knowing your resident will help you decide the most appropriate way to handle a verbal or physical outburst. For some residents distraction or re-direction works, for others, simply walking away and coming back several minutes later is the solution. They also discuss many other strategies including: the importance of knowing when to get help; safety issues; and the emotional cost of dealing with these behaviors.
This DVD provides both ways to prevent the escalation of destructive behaviors as well as guidelines for caregivers on how to reduce negative and abusive responses should these behaviors be encountered.
This program is presented by Georgia Stevens, PhD, APRN, BC.
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