Three months later, I am quite pleased with the basics of this faucet. We did not want to pay double to match the Moen faucet that we already have in this kitchen, so when we put in an island sink, we looked for one that had the same feel/design and finish type, but was much more affordable. It seems to work just fine, just hope it lasts. The overall appearance is nice although I am not so fond of the design of the levers that makes it hard to tell which way is hot and which is cold. Since it is not my primary faucet, I am willing to overlook this, but it could bug me if it was the only one. When the plumber went to install it, it made a very strange noise when turned on. He spoke to customer service rep who said it was the hose and promptly shipped us a new one no charge. It was easy enough for my husband to install (OK he is pretty handy) and sure enough, no more funky noise. I was impressed with the service. Since I have not had it long enough, I am hesitate to give it 5 stars, but if it holds up, it would be worthy of 5 stars.