This edition gives an overview of TQM and includes new and updated material. Divided into two sections, it begins with an easy overview of TQM followed by a more detailed explanation of the key quality improvement tools. Topics include organization planning, quality costs and engineering.
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5 of 7 people found the following review helpful:
5.0 out of 5 stars
One of The Best,
By Stephen M Theobald (Cincinnati, OH United States) - See all my reviews
This review is from: Principles and Practices of Organizational Performance Excellence (Hardcover)
In his book Cartin covers an amazing amount of ground, in depth and easily read. He provides a lot of graphs and figures, which I like for explaining concepts. Cartin is also a big fan of Control Charts and sigma, which is often given just equal treatment with the other tools in many other books, but as any practictioner knows, is the tool most often used for quality process control.There are some new elements added from the earlier version (TQM in title), but substantively this is the same book. Good thing, the original book was a classic. I still refer to my copy often. I read a friend's copy of this newer version and decided that the older one was still 99% relevant. However, if you don't own the earlier version, buy this one. It will provide value longer than that car you're driving.
3.0 out of 5 stars
Organizational Performance,
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This review is from: Principles and Practices of Organizational Performance Excellence (Hardcover)
This was a text book that I used at UMUC for an Organizational Performance class.
I don't remember anything special about it.
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First Sentence:
The 1990s have been a period of rapid, even revolutionary change for organizations worldwide and a challenging period for management and employees. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
total team approach, serial engineering, quality cost systems, housekeeping system, seven management tools, process decision program chart, deployment matrix, quality loss function, quality progress Key Phrases - Capitalized Phrases (CAPs): (learn more)
Quality Press, New York, United States, Six Sigma, General Electric, Juran's Quality Control Handbook, Deming Prize, Harvard Business School Press, Juran Institute, American Express, River Road, Stephen Sarazen, The Tools of Quality, Annual Quality Congress Transactions, Department of Defense, Peter Drucker, Prentice Hall New!
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Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
The 1990s have been a period of rapid, even revolutionary change for organizations worldwide and a challenging period for management and employees. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
total team approach, serial engineering, quality cost systems, housekeeping system, seven management tools, process decision program chart, deployment matrix, quality loss function, quality progress Key Phrases - Capitalized Phrases (CAPs): (learn more)
Quality Press, New York, United States, Six Sigma, General Electric, Juran's Quality Control Handbook, Deming Prize, Harvard Business School Press, Juran Institute, American Express, River Road, Stephen Sarazen, The Tools of Quality, Annual Quality Congress Transactions, Department of Defense, Peter Drucker, Prentice Hall New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Books on Related Topics
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