Principles of Total Quality, Second Edition offers updated coverage of all aspects of the management and implementation of quality in an organization. As in the previous edition, the reader is provided with a thorough understanding of:
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Book Description
Editorial Reviews
Review
...includes excellent explanations and illustrations... and explains how to put a philosophy of management as related to TQM into operation as well as how to develop and implement a corporate vision and a strategic differentation.
-JHQ, Vol. 16, No.6 --This text refers to an out of print or unavailable edition of this title.
-JHQ, Vol. 16, No.6 --This text refers to an out of print or unavailable edition of this title.
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5 of 6 people found the following review helpful:
5.0 out of 5 stars
Buy the Book - Skip the Class,
By Stephen M Theobald (Cincinnati, OH United States) - See all my reviews
This review is from: Principles of Total Quality, Second Edition (Hardcover)
This book is a college text, for sure, but it is easily read and understood without enrolling for the course. I would recommend this book to anyone wanting both an introduction and a useable reference to the subject of Quality. A better investment than spending almost as much for a trendy "fluff" book, of which there are many. Also, many of the other books on the subject tend to focus mostly in manufacturing settings. This book deals equally with the service sector as well. Particularly good case studies at the end of the book, treated in depth.Balance of methods, cases, and even a little history thrown in. Keeps it from being too boring.
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Inside This Book
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First Sentence:
The total quality concept as a business strategy began to grow in popularity in the United States in the late 1980s and early 1990s. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
variables control charts, process capability studies, customer defections, quality function deployment Key Phrases - Capitalized Phrases (CAPs): (learn more)
New York, Quality Progress, Baldrige Award, United States, The Free Press, Harvard Business Review, Peter Drucker, General Accounting Office, Business Week, Edwards Deming, Executive Excellence, Philip Crosby, Malcolm Baldrige National Quality Award, Tom Peters, General Electric, General Motors, Industrial Management, Managing Quality, Prentice Hall, Delray Beach, Harvard Business School, Lucie Press, Upper Saddle River, Electronic Business, National Productivity Review New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
The total quality concept as a business strategy began to grow in popularity in the United States in the late 1980s and early 1990s. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
variables control charts, process capability studies, customer defections, quality function deployment Key Phrases - Capitalized Phrases (CAPs): (learn more)
New York, Quality Progress, Baldrige Award, United States, The Free Press, Harvard Business Review, Peter Drucker, General Accounting Office, Business Week, Edwards Deming, Executive Excellence, Philip Crosby, Malcolm Baldrige National Quality Award, Tom Peters, General Electric, General Motors, Industrial Management, Managing Quality, Prentice Hall, Delray Beach, Harvard Business School, Lucie Press, Upper Saddle River, Electronic Business, National Productivity Review New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
This book cites 94
books:
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12
books
cite this book:
See all 12 books citing this book
- Quality Is Free: The Art of Making Quality Certain: How to Manage Quality - So That It Becomes A Source of Profit for Your Business by Philip B. Crosby on 9 pages
- Guide to Quality Control (Industrial engineering & technology) by Kaoru Ishikawa on 5 pages
- Thriving on Chaos: Handbook for a Management Revolution by T Y PETERS on 4 pages
- Thriving on Chaos by Tom Peters on 4 pages
- Statistical Quality Control by Douglas C. Montgomery on page 292, page 312, and page 429
See all 94 books this book cites
- Total Quality Management: Text, Cases, and Readings, Third Edition by Joel E. Ross on page 25, page 199, and page 200
- Corporate Transformation and Restructuring: A Strategic Approach by Abbass F. Alkhafaji on page 89, and Back Matter
- Control Self Assessment: For Risk Management and Other Practical Applications by Keith Wade on page 69
- Making Innovation Happen: Concept Management Through Integration by Gerhard J. Plenert on page 76
- Healthcare Teams: Building Continuous Quality Improvement by Peter Mears on page 169
See all 12 books citing this book
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