As an instructor working in the Humanities, finding non-threatening ways to talk about privilege, whiteness, and/or racism is very challenging. As I read the negative reviews, I am even more aware of how difficult it is to get these ideas across without being accused of self-hatred, etc. In an effort to encourage positive self reflection on these complex issues, I have read many of the foundation works Dr. Johnson mentions. His recapituation of these ideas is indeed gentle. One of the best things he does is make it possible for individuals to recognize that, while they may have unearned entitlements in one area, they may not have them in another. In this way, it is possible for practically everyone to recognize the feeling of being an outsider and this can lead to a compassion and understanding that has NOTHING TO DO with guilt. This work can create a bridge. As an instructor in the area of cultural studies, I often must challenge individuals who believe feeling guilty is all they can do. It isn't. Dr. Johnson gives us actions that we as individuals can actually engage. BTW the chapter on Capitalism is elegant dynamite.
If you are open to the possibility that things can get better through a personal self-reflective understanding of our socio-economic location, read this book. If not, don't waste your time.