Most helpful critical review
79 of 81 people found the following review helpful
DO NOT BUY!
on May 1, 2013
Buying this machine was a terrible mistake. After taking more than a month to get the thing delivered, it did seem easy to assemble. However, after using it for about a week it began making terrible sqeaking noises. I called the company several times before getting any response, and was told that my 90 day warranty was almost over since the shipping period counts in your warranty. OK, so they send a repair guy to my house who said everything just needed to be tightened since the tools they provide you with to assemble are not sufficient to tighten the machine with. Ummm, that's useful. The noise immediately disappeared and I did have about a month of easy use.
Then a louder noise began and all of a sudden one of the metal parts just completely broke at the point where the metal was welded. Now outside of my warranty, excellent. I paid $100 to get a replacement part. Worked again for a week before the squeaking noises started. And of course, a couple weeks after that, the replacement part broke. Now you would think that if 2 separate pieces broke in the exact same place, it must be something faulty with the machine. Doesn't matter as the machine is now outside the warranty and I'm stuck with a pile of junk that I've barely used since purchasing it. Save yourself the trouble and find a higher quality machine! Proform customer service is just terrible!