Filled with numerous real-life examples, a survival guide for dealing with difficult bosses, co-workers, employees, and clients teaches readers how to take control of their careers, recognize their own style, and understand problem people.
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Book Description
Editorial Reviews
From Library Journal
Wheeler, a renowned management consultant, argues that problem people work everywhere. Her goal is to aid others in dealing with them through effective communication. She discusses various types of behavior: hostile-aggressive, procrastinating, negative-complaining, and arrogant. An "Action Outline" is provided to solve problems effectively, and a separate chapter treats communication differences between men and women employees. The approach used throughout is how to get along, not get even. Filled with examples of various types of personalities in numerous situations, this book proves valuable to both the employee and the manager. Recommended for public libraries.
Mary Ann Wasick, West Allis, P.L. Wis.
Copyright 1995 Reed Business Information, Inc.
Mary Ann Wasick, West Allis, P.L. Wis.
Copyright 1995 Reed Business Information, Inc.
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Most Helpful Customer Reviews
5.0 out of 5 stars
Excellent,
By Madhujit Roy (India) - See all my reviews
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This review is from: Problem People at Work (Paperback)
This is an excellent book covering multiple aspects of dealing with people particularly at work place. I hope it will help many people in and out of work area, in many spheres of life.
1 of 2 people found the following review helpful:
5.0 out of 5 stars
great learning tool!,
By Susan Lerner (Ithaca, NY USA) - See all my reviews
This review is from: Problem People at Work (Paperback)
This book teaches managerial skills in a useful and learnable way. Useful for both new and seasoned managers. Tells you everything you need to know to be a highly effective manager in any work setting.
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