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Process Consultation Revisited: Building the Helping Relationship (Prentice Hall Organizational Development Series) 1st Edition

20 customer reviews
ISBN-13: 978-0201345964
ISBN-10: 020134596X
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About the Author

Edgar H. Schein is the Sloan Fellows Professor of Management Emeritus and Senior Lecturer at MIT's Sloan School of Management. He started his education at the University of Chicago, received his B.A. and M.A. from Stanford University, and earned his Ph.D. in social psychology at Harvard University in 1952. Dr. Schein has published several books, including Process Consultation, Volume I: Its Role in Organization Development (1922, 2nd edition 1988), Career Dynamics (1978), Organizational Psychology (1980), Organizational Culture and Leadership (1985 2nd edition 1992), Career Anchors: Discovering your Real Values (1985) and Process Consultation, Volume II: Lessons for Managers and Consultants (1987), as well as numerous journal articles. He is a Fellow of the Academy of Management and the American Psychological Association, he has been a management and organization development consultant to many corporations and government agencies in the United States and abroad.

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Product Details

  • Paperback: 256 pages
  • Publisher: Addison Wesley Longman; 1 edition (August 22, 1998)
  • Language: English
  • ISBN-10: 020134596X
  • ISBN-13: 978-0201345964
  • Product Dimensions: 5.3 x 0.7 x 8.1 inches
  • Shipping Weight: 11.2 ounces (View shipping rates and policies)
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (20 customer reviews)
  • Amazon Best Sellers Rank: #69,551 in Books (See Top 100 in Books)

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Most Helpful Customer Reviews

22 of 22 people found the following review helpful By smartnurse123 on January 31, 2005
Format: Paperback
A very helpful book in explaining the concept of process consultation. This is one of the course texts for a nursing consulting course that I am currently taking. The author, a social psychologist, describes the differences between process consultation and 2 other models that are commonly used in consultation known as the Expertise Model and the Doctor-Patient Model. There are 10 principles that describe the essence of PC, according to Schein: Always try to be helpful, always stay in touch with the current reality, access your ignorance, everything you do is an intervention, it is the client who owns the problem and the solution, go with the flow, timing is crucial, be constructively opportunistic with confrontive interventions, everything is a source of data and when in doubt share the problem. The book describes all of this and more with excellent case studies.
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15 of 19 people found the following review helpful By Michael A. Beitler on August 9, 2003
Format: Paperback
This is the best book on "helping" I have ever read. I use it constantly in my work as an organizational change consultant.
I highly recommend Edgar Schein's work to every manager and consultant I meet. Schein's work is amazingly insightful.
Buy this one today!
Dr. Michael Beitler
Author of "Strategic Organizational Change"
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3 of 3 people found the following review helpful By Lola on April 22, 2009
Format: Paperback
This is the mandatory textbook for my Collaborative Learning Class at DePaul University. While it is mandatory, I would read this book independent of the class. Schein gives you a whole new way of looking at the consultative relationship. His method fosters better results for both the consultant and the client. A must read!
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2 of 2 people found the following review helpful By Nicolas.Bernard.Leclercq on July 30, 2012
Format: Paperback
This book can be thought of as the foundation text for the consulting relationship.

The writing is conversational, but insightful. The honesty with which Schein analyses his own processes is deep and thoughtful.

There is nothing superficial about his engagement of the subject of the consulting relationship. Schein is thorough in dealing with every aspect of his subject matter, from the complex subject of the Psychodynamics of the Helping Relationship to the practical aspects of billing and time.

The case examples are concise, lively, and support the concepts they illustrate directly.

I found the book most helpful as a catalyst for my own thinking, to initiate knowledge (which is as it was intended) rather than a purely informational work, a list of techniques or steps.

I also read Schein's "Helping", while a very personal and thoughtful work, it's not as academically deep as PCR.
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2 of 2 people found the following review helpful By MrJanS on October 16, 2008
Format: Paperback Verified Purchase
Ed Schein's book gives a very nice and easy to understand intro to Process consultation. It should be read by more consultants out there. I found his formulations simple and easy to understand and easily recognizable. I have sometimes wondered why I do the things I do in a certain matter - now I understand it better thanks to this book. It was a confirmation for me that what I do and how I do it is "OK" and I can carry on doing it. The book also gives insights into ways of experimenting with your style. Towards the middle section I found the book to be somewhat (over) detailed but for many readers this might be the right thing.
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1 of 1 people found the following review helpful By David A. Weikel on December 16, 2012
Format: Paperback Verified Purchase
this is a great book one looking at and understanding interpersonal and intra-psychological phenomena in teams and what to do about them to help the group be more effective.
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I would recommend this book to all those who are in the process of getting a Master's or Doctorate in Organizational psychology. I would also recommend this book to all who are looking to or currently are consultants. This book in a highly technical but readable manner explains how to help as a consultant. It gives excellent exercises to do after the chapter to sharpen your knowledge of the chapter. This an all around excellent book.
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By EW on March 11, 2014
Format: Paperback Verified Purchase
This is a great resource book, it was interesting and the concepts were easy to follow. However, I would like a bit more practical examples.
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