Process Management to Quality Improvement: The Way to Design, Document and Re-engineer Business Systems [Hardcover]

Gary Born (Author)

Book Description

Publication Date: December 6, 1994 | ISBN-10: 0471942839 | ISBN-13: 978-0471942832 | Edition: 1

Process Management to Quality Improvement is the first book to address both business process design and quality management in a single framework. Unlike most books in these fields, it provides practical guidance, where the emphasis is on how to implement the principles effectively and efficiently. This book provides a complete approach to both areas and also links the two. For practitioners of Business Process Re-engineering, it provides step-by-step guidance on how to check for quality in their radically redesigned processes. Quality management professionals can learn how to express their approaches within a process framework. The book provides guidance and summary process charts for three popular management models, the ISO 9000 International Quality Standard, the Malcolm Baldrige National Quality Award and the European Quality Award. This book provides the answer for managers and consultants who need to bridge the gap between finding a systematic approach to quality and the wider needs of the organization. Those needing to write procedures and instructions and to document business processes will find the book invaluable. It also provides a foundation for those studying process modelling, quality management and business re-engineering.

Editorial Reviews

From the Publisher

Lavishly illustrated, it contains a systematic method encompassing the fundamental principles of quality management. Demonstrates that documentation lies at the core of quality management and explains how to write these documents using its systematic method. Scores of practical examples and detailed case studies provide a template for using this technique on typical quality systems in the U.S. and abroad.

From the Back Cover

Process Management to Quality Improvement is the first book to address both business process design and quality management in a single framework. Unlike most books in these fields, it provides practical guidance, where the emphasis is on how to implement the principles effectively and efficiently. This book provides a complete approach to both areas and also links the two. For practitioners of Business Process Re-engineering, it provides step-by-step guidance on how to check for quality in their radically redesigned processes. Quality management professionals can learn how to express their approaches within a process framework. The book provides guidance and summary process charts for three popular management models, the ISO 9000 International Quality Standard, the Malcolm Baldrige National Quality Award and the European Quality Award. This book provides the answer for managers and consultants who need to bridge the gap between finding a systematic approach to quality and the wider needs of the organization. Those needing to write procedures and instructions and to document business processes will find the book invaluable. It also provides a foundation for those studying process modelling, quality management and business re-engineering.

See all Editorial Reviews

Product Details

• Hardcover: 304 pages
• Publisher: Wiley; 1 edition (December 6, 1994)
• Language: English
• ISBN-10: 0471942839
• ISBN-13: 978-0471942832
• Product Dimensions: 9.9 x 7.7 x 1 inches
• Shipping Weight: 1.9 pounds (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #1,302,151 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

3 of 5 people found the following review helpful:

5.0 out of 5 stars Essential Reading, March 18, 2000

By 

Professor David Piachaud (London, England) - See all my reviews

This review is from: Process Management to Quality Improvement: The Way to Design, Document and Re-engineer Business Systems (Hardcover)

The author of this book brings analytic ability, wisdom and insight of an exceptional order. It has established itself among the business systems elite as a major contribution. It is highly recommended to all those in process management, quality improvement and business systems as a book that will illuminate and enhance the reader.