Customer Reviews

Production and Operations Management: Manufacturing and Services (The Irwin/McGraw Hill series)

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My name is Muhammad Salim Khan. I am a Professor at the University here in Pakistan and have been using this book for teaching production / operation management to the students of MBA here at our university. In my opinion the book is well designed and fulfills all requirements of the course. I would request the author/ publisher if they can provide me the solution manual of this book which will in fact help me in clearing my own concepts of the problems given at the end of each chapter.

If you're looking for a graduate textbook, Production & Operations Analysis by Nahmias is your essential text. I'm in a PhD program now, and I found Nahmias' book most helpful. But while I was in an MBA program, I used this POM book by Chase et al. I think the fact that it's on an eigth edition hurts it a little, since the services stuff (as opposed to manufacturing) looks like it's been thrown in as an afterthought, but at least it HAS services stuff, that's a good start - research is kinda hot in the area of services (such as my own research), so you can't expect the textbook to be complete in services topics until the research field matures.

It has an excellent discussion of supply-chain management, and is pretty comprehensive in all POM areas, at least in a qualitative way. The quantitative stuff is rather sporadic, which I think is a good thing - the undergrad/MBA student can learn POM issues without getting bogged down in quantitative details. If it is missing anything, it would be in revenue management (which has lately been incorporated into the supply chain) and risk analysis. Perhaps next edition...

We use the book in our production courses at the university of Oldenburg in Germany. It's highly appreciated by the students. The CD is a big support for preparing the classes. The only deficit is the fact that not all pictures and tableaus of the book are part of the CD.

Prof. Dr. Uwe Schneidewind University of Oldenburg schwind@hrz1.uni-oldenburg.de

I am an MBA student and I used this book as the textbook for the course "Operations Management". The book is very good and helpful, very well written too. It also contains a CD-Rom with PowerPoint presentations for each chapter and some multimedia too. It covers all the basic concepts for Operations Mgt. in Manufacturing and it also tries to apply all this concepts in the service industry. Although, I would really like to see more coverage of the following subjects in the next edition:

Supply Chain Management, ERP, CRM, EBusiness, etc.....

Really well-written book with great coverage ... including SAP, service operations, strategy, etc.