Professional Management of Housekeeping Operations [Hardcover]

Robert J. Martin (Author), Thomas J. A. Jones (Author)

Book Description

Publication Date: March 1992 | ISBN-10: 0471547794 | ISBN-13: 978-0471547792 | Edition: 2

Provides students and practitioners with the latest data on how to open, operate and manage housekeeping in a hotel or motel. Presents material in the order of responsibilities encountered by someone assigned to open a new facility and uses an authentic facility model throughout. New to this edition is a chapter on environmental services which covers hospitals and health care institutions, elementary microbiology, infectious waste control and disposal; additional information on material management with attention to OSHA requirements for handling cleaning supplies and chemicals; an expanded chapter on loss prevention, security surveys and liability due to negligence; and detailed coverage on budgeting a rooms department for a commercial hotel.

Editorial Reviews

From the Back Cover

A definitive, one-stop introduction to Successful Housekeeping Management

Now in its fourth edition, Professional Management of Housekeeping Operations is the essential practical introduction to the field, a complete course ranging from key principles of management to budgeting, from staff scheduling to cleaning. With expanded attention to leadership and training, budgeting and cost control, and the increasingly vital responsibility for environmentally safe cleaning, the latest edition of this industry standard also includes new case studies that help readers grasp concepts in a real-world setting.

Enriched with more than 300 photos and illustrations, this Fourth Edition also features:

• "Motivational Tips" sidebars–insider advice from leading professionals on getting employees inspired and increasing productivity
• "Green Tips" sidebars–practical hints for environment-friendly cleaning methods and products
• A series of profiles of real executives who have carved out rewarding career paths in housekeeping–including male and female, hotel and hospital managers, newcomers and lifetime professionals
• Extensive appendices–including industry links, environmental policies, and more
• Thorough information on materials planning–operating budgets, inventory control, and essential capital equipment
• Extensive information on maintenance needs for all types of floors, walls, ceilings, windows, bedding, and more, including a detailed discussion of cleaning supplies
• A complete discussion of planning, organizing, and staffing a winning housekeeping operation, including workloads, scheduling, promoting teamwork, and more

For students in hotel and restaurant management and professionals seeking to enhance their management capacities, this book continues to be an indispensable resource for leading a winning housekeeping operation in any establishment, from the smallest bed-and-breakfast to the largest luxury resort. --This text refers to an out of print or unavailable edition of this title.

About the Author

THOMAS J. A. JONES is an associate professor in the Hotel Management Department of the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas. --This text refers to an out of print or unavailable edition of this title.

Product Details

• Hardcover: 480 pages
• Publisher: Wiley; 2 edition (March 1992)
• Language: English
• ISBN-10: 0471547794
• ISBN-13: 978-0471547792
• Product Dimensions: 11.1 x 8.8 x 1.2 inches
• Shipping Weight: 3.2 pounds
• Amazon Best Sellers Rank: #3,063,644 in Books (See Top 100 in Books)