Professional Office Procedures (5th Edition) 5th Edition

9 customer reviews
ISBN-13: 978-0135156643
ISBN-10: 0135156645
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Professional Office Procedures (5th Edition) + Human Resource Management (13th Edition)
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Editorial Reviews

From the Publisher

This informative text integrates office skills, language skills, human relations skills, life experiences, knowledge of the business world, and organization techniques to help students become competent, conscientious, reliable, and dependable administrative assistants. Cooperman shows students how to think, work under difficult and stressful situations, and perform office duties in a professional manner. --This text refers to an out of print or unavailable edition of this title.

From the Back Cover

Professional Office Proceduresprepares students for the realistic situations, tasks and problems they will encounter in a state-of-the-art office environment. Using flexible, stand-alone chapters, this edition has been updated to reflect technology-driven innovations and is ideal for both traditional and distance learning courses. Each chapter features a wide range of activities that focus on Internet research, software application, punctuation review and human relations skill development.  This new edition features more on technology, three new chapters (diversity, stress management and business etiquette), an integrated testing feature and inspiring stories of personal success.
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Product Details

  • Paperback: 504 pages
  • Publisher: Prentice Hall; 5 edition (March 8, 2008)
  • Language: English
  • ISBN-10: 0135156645
  • ISBN-13: 978-0135156643
  • Product Dimensions: 8.2 x 1 x 10.7 inches
  • Shipping Weight: 2.4 pounds (View shipping rates and policies)
  • Average Customer Review: 3.3 out of 5 stars  See all reviews (9 customer reviews)
  • Amazon Best Sellers Rank: #601,402 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

1 of 1 people found the following review helpful By Jenny on February 19, 2013
Format: Paperback Verified Purchase
It was the book my class required and it did the job really well. It is very easy to understand and I love this book. I still keep it for use all the time.
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By J. Cipale on June 26, 2013
Format: Paperback Verified Purchase
Well, it made for some interesting (to put it mildly) discussions on how to handle work situations (i.e. 2 fellow employees do not like you & you don't know why; what to do & not do in certain work situations). What was the point of the English punctuation lessons at the ends of the chapters? This is "Professional Office Procedures & Ethics," not "Business English" or "English 101!"
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By robi2sha on September 5, 2014
Format: Paperback Verified Purchase
This is a moderately priced textbook for an introductory class. It is organized well, has extensive review material, and has a CD with additional resources available. If you can get the chapter assignments and text online, I would do so. This is a very basic text and most of the questions can be answered with knowledge you already have or can quickly be answered using Google.
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By Daryl Hajek on November 17, 2014
Format: Paperback
An unfortunate waste of money since it was for Virtual Office Temps online where one or two certification exams were strongly recommended. I ended up not pursuing Virtual Office Temps since it wasn't a good match for me. So, the book (and the money spent) went to waste. :-(
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The material was very informative, and well presented, but did not suit my needs. I have a small office and a lot of the material did not apply to my business.
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Professional Office Procedures (5th Edition)
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