Customer Reviews

Oral-B Professional Care SmartSeries 4000 Electric Rechargeable Power Toothbrush

5 star:		(101)
4 star:		(42)
3 star:		(13)
2 star:		(3)
1 star:		(12)

 

 

Replaced older Braun device with this one, works very well, charging stand is like a circle, meaning tooth brush device sits inside charging ring, so no more water collection in the charging device. Comes with two brush heads, one for cleaning, one for polishing, has nice battery indicator on it.

I tried some of the original sonicare electric toothbrushes a few years back and felt that they were more of a gimmick but these latest oral-b brushes are great. I got the SmartSeries 4000 for myself and bought some extra heads so my wife could try it out as well. She loves the clean feel as much as i do, and subsequently i purchased her own smartseries for her so she has the flexibility to travel and doesn't have to share my base. The size and scrubbing motion of the 'cupping/floss-action' toothbrush is great, it maneuvers well to cover all surfaces of each tooth.

I upgraded to this toothbrush from Oral-b Professional care, which I had for more than two years. Although, the previous one was good this one is great! I love the better flossing action. It does a much better job of cleaning in between the teeth.

I just received my SmartSeries 4000 toothbrush, and am disappointed that it does not include the items and features described on the amazon website or the Oral B website. For example, it includes 2 brush heads (not 3 as stated), does not have a "digital clock" function as stated (no mention of this in user guide either), the charging station does not have "brush head storage", and the base station does not have a protective cover! I plan to contact Oral B and amazon directly since this is totally unacceptable. Beware!

UPDATE - February 6, 2010 - spoke with customer service and sent emails to Oral-B and they agree that they sent me the "old Triumph Series" electric toothbrush in a new, factory sealed box that says SmartSeries 4000 on it - but they refuse to fix the problem! They claim they have the right to modify the contents of the package at any time. DO NOT BUY THIS product if you are expecting to receive the SmartSeries 4000! I'm going to write to Amazon.com and ask for a full refund (including shipping the product back).

I guess I should have listened to Great Dad and some of the other reviewers who said they did not get the Smart Series 4000 which was advertised as having 3 brush heads and 5 brush modes. Also if I'm not mistaken, the SmartSeries has a digital clock. Of course I don't know this for sure because what I got was not the SmartSeries.

I received my Oral B electric toothbrush 5 days ago. It came in a sealed box that says SmartSeries 4000 on it. However, the box says it has 2 brush heads and 4 brush modes. And when I looked at the toothbrush itself, it says Triumph Professional Care on it!! I can't believe they can get away with that. However, after thinking it over I have decided to keep it. I don't blame Amazon. I know they would gladly refund my money if I wanted to return the item because it wasn't as expected. But I got it for a good price and I guess I can live without the 3rd brush and the other updates I thought I was getting.

This does not make me happy with Oral B. Even though I like the toothbrush I can't get over the fact that Oral B would pack the old model in the new box. Isn't there a law against that? There certainly should be.

I had been a Sonicare user for about four years when my finally bit the dust. I should have gone with my instinct to just purchase another Sonicare but I decided to do some research. It really seemed like a Ford v. Chevy kind of comparison...people seemed very divided on their brand of choice. I'm not sure what sold me but I decided to try this Oral-B out. I knew from the first time I put this toothbrush in my mouth that I am clearly not a fan of Oral-B electronic brushes. The brush head is way too big and cumbersome in my mouth. I knew it would be an adjustment so I gave it a few days. Unfortunately, I wasn't enjoying my brushing experience at all. Sonicare has a smooth and well sonic vibration to them. This just felt like a cheap disposable electronic brush that I spent 10x too much for. It's louder which adds to the whole mechanical feel as it gyrates in your mouth. Because I already used the product I couldn't return to Amazon but I contacted Oral-B directly. Luckily, they offer a 60-day challenge and guarantee a full refund for unsatisfied users. I FedEx'd the toothbrush back and have to wait 8-10 weeks for my refund. If you're interested in doing the same you can call their Customer Service line (800-566-7252) for more information. The shipping address that was provided to me was as follows:

Attn: 60 Day Challenge
Oral-B Braun Division
The Procter & Gamble Company
Sobin Park and A Street, MS 1F
South Boston, MA 02127

Wished I could say I didn't have to go through all the trouble of returning but hopefully this info. helps those of you looking to return your used product.

Not sure if I got a bum machine, but the motor runs really loudly (much louder to the old brush this replaced). Sounds similar to the drill at the destist, which is not something you generally want to be reminded of. :) Works fine otherwise, so I kept it.

I used to have the Oral-B ProfessionalCare SmartSeries 5000 with SmartGuide Electric Toothbrush. I decided to save some money and get this one. I have to admit I miss the smart guide. This version has a small screen on the toothbrush but you can't see it while you're brushing (so the symbol that shows if you're brushing too hard isn't very useful.) I also just like the smiley face and bigger smiley face and huge smiley face progression on the smart guide (as you brush longer.) I think it encourages kids to keep brushing.

As a long-standing, satisfied consumer of Braun electric razors and Oral-B toothbrushes, this purchase was a natural decision for me.

I used the toothbrush without issue for the first year and then experienced some problems with the on/off button, having to push much harder than usual. This soon became significant when I couldn't turn it off without letting the charge completely deplete or turn it on without really leaning on the button.

When I called the customer support number listed on the Oral-B Website, they said that without a receipt, they had to go by the manufactured date for the brush. Basically, the two year warranty was expired since the product apparently sat around for a year before it was sold.

My words of warning:
1. ) this product has the potential for a critical flaw
2.) if you must buy it, better keep your receipt for the first two years

This power brush has a great cleaning action. The battery is very strong. Still going after a week off the charger. Strongly recommend.