Professionalism in the Office: Proven Techniques For Administrators, Secretaries, and Coordinators (Crisp Fifty-Minute Series) (Paperback)

~ Manning Manning (Author) "The difference between an office worker and a world-class professional administrator (or associate or administrative assistant) is a combination of personal confidence, polished skills, and..." (more)
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Product Description

The role of the secretary has blossomed into many different roles with the advent of new communication tools and the many changes in the workforce. This book has been revised and updated to blend the idea, the tasks, and the roles of the secretary and to show how the standards and professionalism that the secretarial role embraced can be modernized and shared throughout an office.

Learning Objectives: To help you position yourself as a professional To discuss techniques for enhancing your professional image. To provide ideas for expanding skills and responsibilities. To describe practical ways to communicate for better results. To provide tips for building relationships and networks.

About the Author

Dr. Marilyn Manning works with organizations to solve workplace problems. She mediates workplace conflicts, facilitates team processes and strategic planning, gives speeches and workshops, leads meetings, and coaches managers and senior executives one-on-one for leadership effectiveness.

Marilyn is one of only 17 speakers internationally who hold both the Certified Management Consultant (CMC) and the Certified Speaking Professional (CSP) designations. She is a regular contributor to 'Semiconductor' magazine. Her clients include General Electric, Johnson & Johnson, Lucent Technologies, United Airlines, U.S. Department of the Interior, Stanford University & Hospital, Packard Foundation, University of Chicago, and Visa. A trainer, consultant, and author, Dr. Manning holds an M.A. in Social Science and an M.A. and Ph.D. in Psychology.

www.mmanning.com

Product Details

• Paperback: 104 pages
• Publisher: Crisp Learning; Revised edition (May 31, 2001)
• Language: English
• ISBN-10: 1560526068
• ISBN-13: 978-1560526063
• Product Dimensions: 10 x 7.9 x 0.3 inches
• Shipping Weight: 5.6 ounces (View shipping rates and policies)
• Average Customer Review: No customer reviews yet. Be the first.
• Amazon.com Sales Rank: #1,218,698 in Books (See Bestsellers in Books)

• This item is part of The Crisp 50 Minute Series.