Profiting By Phone: No Nonsense Skills and Techniques for Selling and Getting Leads by Telephone [Paperback]

Jim Domanski (Author)

Book Description

Publication Date: 1997

Regardless of whether you're a seasoned veteran or rookie rep, you'll find ideas you'll use right away. Here's just a small sample of the hundreds of ideas you'll get in this book: how to write call guides and scripts that get results how to quickly qualify-and disqualify-prospects words to avoid that are sure to kill the sale how to build long-term relationships with your customers mistakes to avoid when handling objections, and what to say instead word-for-word voice mail tactics that help you avoid "voice mail jail" strategies for overcoming fear on the phone, and of the phone Plus Much More!

Look at What Other Sales Professionals are Saying About This Book "The ideas in this book are so deceptively simple to use, yet so powerfully effective! We experienced dramatic results, literally overnight." Jim Crawford, Manager Telesales, Molson Breweries

"I was so inspired by your book, I made a list of goals, including how to get my dream house. I'm halfway through the list after only 2 weeks! We're offering the material in your book as a six-week seminar to our telemarketing and telesales reps, and ordered 25 more copies." Carollyn Farrar, Inside Sales Manager, CFI ProServices, Inc.

"I applied techniques the next day from the book that I'm still seeing results from months later." Bob Charendoff, Cybermation, Inc. 84 chapters and hundreds of ideas you'll use right now! Written in Jim's highly entertaining style and format, this book is fun to read and easy to use. Whether you are an inside or outside sales rep, supervisor or manager, this practical and informative book will help you generate more revenue and income, increase the volume and quality of your leads, and help reduce rejection and burnout. Order today!

Editorial Reviews

About the Author

Jim Domanski is an author, international consultant, and trainer specializing exclusively on outbound business-to-business telephone applications. Considered Canada's "reigning telemanagement guru," Jim has provided telesales training for audiences around the world since the early 1980's. Clients include Molson Breweries, Canada Post Corporation, IBM, Standard Life Insurance, Bell Canada, and others.

Product Details

• Paperback: 248 pages
• Publisher: Business by Phone (1997)
• ISBN-10: 1881081087
• ISBN-13: 978-1881081081
• Product Dimensions: 9 x 5.9 x 0.7 inches
• Shipping Weight: 15.2 ounces (View shipping rates and policies)
• Average Customer Review: 4.7 out of 5 stars  See all reviews (6 customer reviews)
• Amazon Best Sellers Rank: #1,112,268 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

5 of 6 people found the following review helpful:

3.0 out of 5 stars Profiting By Phone: No Nonsense Skills and Techniques for Se, July 27, 2000

By A Customer

This review is from: Profiting By Phone: No Nonsense Skills and Techniques for Selling and Getting Leads by Telephone (Paperback)

A basic good look at telemarketing. There is nothing though that isn't already known by most telemarketing professionals. Mr. Domanski obviusly has a great deal of experience, but again, nothing earth shattering.

2 of 2 people found the following review helpful:

5.0 out of 5 stars This is my "Go-To" guide for sales training..., December 7, 2009

By 

David Bricken - See all my reviews
(REAL NAME)   

This review is from: Profiting By Phone: No Nonsense Skills and Techniques for Selling and Getting Leads by Telephone (Paperback)

The first time I read this book, I found a ton of useful insight and applied it to my personal tele-sales strategy. I made more money and found "closing" became a regular occurrence instead of a once in a while thing. Now, years later and 7 times going through the book cover to cover, I use Jim Domanski's valuable tools almost daily, and his techniques are a permanent fixture in the way I train and develop new sales reps in my company.

The skills that you learn can be put into action immediately, and with that comes immediate results. From learning how to properly question a prospect, to leaving the right kind of voicemail, to the all important opening statement - there IS a right and a wrong way to sell over the phone. Whether you're a sales rep, sales manger, small business owner, or anyone looking to gain a more complete comprehension of tele-sales methods to send your profits into the stratosphere, this book is a score.

1 of 1 people found the following review helpful:

5.0 out of 5 stars CAUTION! If used properly, this book may be hazardous to your orders processing department!, December 7, 2009

By 

A. Khan (Chicago, IL) - See all my reviews
(REAL NAME)   

This review is from: Profiting By Phone: No Nonsense Skills and Techniques for Selling and Getting Leads by Telephone (Paperback)

Before I give you my honest opinion about this book, please know that I speak with first-hand experience. As General Manager for a medium sized company in Chicago, I was tasked with starting a brand new Inside-Sales department. After the hiring and training process, our first day on the job was March 1st, 2009. By December of this year, we will comfortably cross $300,000 in sales from this department alone.

After an exhaustive research on the topic, I liked this book the best because it gives you an excellent starting point and the skills and techniques that Mr. Domanski talks about are real and learned from experience. This book was not written by a professor detailing his theories. It was written by someone who has real-world experience in the tele-marketing field.

One of the reviewers pointed out that this book has good techniques on tele-marketing but nothing "earth shattering". I agree. There is nothing in this book that you haven't tried yourself or heard before. Please remember, this book does NOT come with a magic wand or a brand new form of social behavior guaranteed to boost sales and profits. Nobody is reinventing the wheel here.

It comes with principles, ideas, techniques and skills that have been around for centuries. Its well thought out and relevant to the tele-marketing industry. This book will help you put your 'game plan' together. After that you need lots of hard work, attention to detail and discipline to reap the rewards. I recommend this book to you, whether you already have a tele-marketing department or you're thinking of starting one. I promise you, its a good investment.