Customer Reviews

Profiting By Phone: No Nonsense Skills and Techniques for Selling and Getting Leads by Telephone

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A basic good look at telemarketing. There is nothing though that isn't already known by most telemarketing professionals. Mr. Domanski obviusly has a great deal of experience, but again, nothing earth shattering.

The first time I read this book, I found a ton of useful insight and applied it to my personal tele-sales strategy. I made more money and found "closing" became a regular occurrence instead of a once in a while thing. Now, years later and 7 times going through the book cover to cover, I use Jim Domanski's valuable tools almost daily, and his techniques are a permanent fixture in the way I train and develop new sales reps in my company.

The skills that you learn can be put into action immediately, and with that comes immediate results. From learning how to properly question a prospect, to leaving the right kind of voicemail, to the all important opening statement - there IS a right and a wrong way to sell over the phone. Whether you're a sales rep, sales manger, small business owner, or anyone looking to gain a more complete comprehension of tele-sales methods to send your profits into the stratosphere, this book is a score.

Before I give you my honest opinion about this book, please know that I speak with first-hand experience. As General Manager for a medium sized company in Chicago, I was tasked with starting a brand new Inside-Sales department. After the hiring and training process, our first day on the job was March 1st, 2009. By December of this year, we will comfortably cross $300,000 in sales from this department alone.

After an exhaustive research on the topic, I liked this book the best because it gives you an excellent starting point and the skills and techniques that Mr. Domanski talks about are real and learned from experience. This book was not written by a professor detailing his theories. It was written by someone who has real-world experience in the tele-marketing field.

One of the reviewers pointed out that this book has good techniques on tele-marketing but nothing "earth shattering". I agree. There is nothing in this book that you haven't tried yourself or heard before. Please remember, this book does NOT come with a magic wand or a brand new form of social behavior guaranteed to boost sales and profits. Nobody is reinventing the wheel here.

It comes with principles, ideas, techniques and skills that have been around for centuries. Its well thought out and relevant to the tele-marketing industry. This book will help you put your 'game plan' together. After that you need lots of hard work, attention to detail and discipline to reap the rewards. I recommend this book to you, whether you already have a tele-marketing department or you're thinking of starting one. I promise you, its a good investment.

This book should be required reading for anyone who sells via the telephone. "Profiting by Phone" gives the reader very simple, easy to use techniques to get better results out of each sales call. If you are looking for a great training tool for your sales team, this should be the first book on your list. When I bring on a new hire to my sales team, I hand them a copy of Domanski's book to read before I even let them near the telephone. I know that the advice in this book will give them the best possible chance for success starting with their first call.

This book is a great tool for the seasoned professional as well as someone getting on the phone for the first time. The foundations of a good salesperson need to be reinforced consistently throughout their career. Utilizing this book to get initial "buy-in" from the customer, or as a reference to solidify existing skills will make you a better salesperson.

Jim's book "Add On Selling" is a great supplementary read. This book shows how to take your sale and add value not only to your bottom line but also to your customer. Both books are great on their own but truly encompass the sales cycle together.

I would be lost without this book as a go to resource, whether it is for review or to find a new way to make that sale. I am in an inside sales department and this book has help from the very beginning with the pre call planning to closing the sale. I have not found a situation that is not covered in this book. I highly recommend this book.