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The Project Management Scorecard (Improving Human Performance) Hardcover – July 21, 2011

ISBN-13: 978-0750674492 ISBN-10: 0750674490 Edition: 1st

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Editorial Reviews

Review

"Project Management continues to be a critical function in organizations. Almost any new product, service, system, or technology must be introduced and implemented through a formal project management process. Until now, there has been no book that focuses on how to measure the success of project management solutions. With this new publication, Jack, Tim and Lynne provide the answers to critical questions about project management measurement. Using six types of data, including the actual ROI, this book simplifies the measurement process and provides credible data needed for the senior management team. It should be a valuable reference for every project manager." - Dr. Stephen R. Covey, author, 'The 7 Habits of Highly Effective People'

"'The Project Management Scorecard' is a valuable tool to support project success. With these tools we can improve management of the triple constraints and stakeholder needs during the project, and the project's long term business impact." - Nancy Foltz, Administrator, Learning and Development Division, Michigan Department of Transportation

"'The Project Management Scorecard' is a book that is long overdue. The authors have provided an easy method of setting up and measuring the success of projects. The methodology provided by the authors is presented in a sequence of events that can and should be applied by everyone that is considering managing a project. They have taken a process that can be very confusing and onerous and have presented it in a simplified manner." - Sam Morales, Chief Information Officer, Vice President of IT, Alaska Communications Systems

From the Publisher

Today, almost every industry requires employees to manage multiple projects with competing priorities, critical deadlines, and unexpected interruptions—rendering everyone a project manager in some respect. Most employees feel the pressure of juggling any number of key projects simultaneously. Organizations have responded by investing large amounts of both time and money to improve project management, and most strive to justify the efforts and resources dedicated to improving this goal.

The Project Management Scorecard is a welcome relief for anyone managing a project or multiple projects, as well as the trainers, human resource development staff, or supervisors charged with measuring, evaluating, and managing project managers.

Project Management is one of the hottest topics in business management today, affecting nearly every individual in any organization across the globe. Let three HRD experts show you how to apply the hugely popular ROI process to the key organizational issue of successful project management including: * Project management issues and challenges * Measuring reaction and satisfaction * How to calculate and interpret ROI * Capturing business impact data * Measuring skill and knowledge changes during the project * Monitoring the true costs of the project solution* Converting business measure to monetary values * Forecasting ROI

The authors’ step-by-step approach allows you to begin the ROI process immediately. Start measuring the success of your project management results today.

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Product Details

  • Series: Improving Human Performance
  • Hardcover: 368 pages
  • Publisher: Routledge; 1 edition (July 21, 2011)
  • Language: English
  • ISBN-10: 0750674490
  • ISBN-13: 978-0750674492
  • Product Dimensions: 1 x 6.8 x 9.8 inches
  • Shipping Weight: 1.5 pounds (View shipping rates and policies)
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (7 customer reviews)
  • Amazon Best Sellers Rank: #1,040,240 in Books (See Top 100 in Books)

More About the Author

Jack J. Phillips, PhD, is chairman of the ROI Institute, the leading provider of services for measurement, evaluation, metrics, and analytics. A world-renowned expert on measurement and evaluation, Phillips provides consulting services for more than half of the Fortune 100 companies and workshops for major conference providers worldwide. A former bank president, Phillips has served as head of HR for three organizations, including a Fortune 500 company for eight years. Author of the first book on training evaluation in the United States in 1983, Phillips has authored or edited more than 75 books in evaluation, metrics, and analytics. He is the developer of the ROI Methodology, the most used evaluation system in the world. His work has been featured in the Wall Street Journal, Bloomberg Businessweek, Fortune, and on CNN.

Customer Reviews

4.9 out of 5 stars
5 star
86%
4 star
14%
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See all 7 customer reviews
This book should be required reading for all managers and workers.
Glenn Dougerthy
This book is ROI-focused and integrates the people and process elements of project management with a balanced scorecard approach.
Mike Tarrani
The authors have taken an onerous topic and provided clarity through simple techniques that can be easily adopted.
Marilyn Madden

Most Helpful Customer Reviews

40 of 41 people found the following review helpful By Mike Tarrani HALL OF FAMETOP 10 REVIEWER on May 11, 2002
Format: Hardcover
This book is ROI-focused and integrates the people and process elements of project management with a balanced scorecard approach. One of the authors, Jack J. Phillips, has extensive experience and a large published body of knowledge in the domains of HR, ROI and scorecard development. This book has his touch, and covers the essentials of a mature project organization, what to measure and how to measure it.
The approach is as follows:
1. Measure:
* reaction and satisfaction
* skill and knowledge churn during the project
* implementation and progress metrics throughout the project
2. From the metrics capture:
* business impact data
* ROI
3. Identify both tangible and intangible benefits and apply them to an aggregate 'true cost'.
The book also shows how to translate business metrics to dollar values, build a business case, and communicate status, based on the scorecard, to clients and stakeholders. This is essential for anyone who is setting up or managing a program management office or who wants to improve internal project managment processes. It also provides one of the best methods for communicating status to clients and upper management.
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21 of 21 people found the following review helpful By Robert Morris HALL OF FAMETOP 500 REVIEWERVINE VOICE on November 8, 2005
Format: Hardcover
Having read and then reviewed three books co-authored by Robert S. Kaplan and David P. Norton (The Balanced Scorecard, The Strategy-Focused Organization, and Strategy Maps) as well as Paul R. Niven's Balanced Scorecard Step-by-Step, all of which I highly regard, I was especially interested in reading this book which the authors explain how to measure the success of project management solutions.

In the Preface, they assert that, currently, "there is no book that offers a comprehensive, practical presentation on a project management scorecard, using a process that meets the demands of [project managers, clients and senior managers who must approve project budgets, and evaluation researchers who develop, explore, and analyze new processes and techniques]. Most models and representations of the scorecard process ignore, or provide very little insight into, the two key elements essential to developing the scorecard: isolating the effects of project management solutions and converting data to monetary values." Others (notably Kaplan, Norton, and Niven) are far better qualified than I am to verify or dispute that claim. Of greater interest to me is how well organized and written this book is, and, how helpful I believe it will be, at least to project managers as well as to those who must approve project budgets. My Five Star rating speaks for itself.

Phillips, Bothell, and Snead present their material within four Parts: Setting the Stage (e.g. "Project Management Issues and Challenges), The Seven Measures (e.g. "How to Capture Business Impact Data"), Key Issues with the Measures (e.g. "How to Convert Business Measures to Monetary Values"), and Challenges (e.g. "Overcoming Resistance and Barriers to the Project Management Scorecard").
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11 of 11 people found the following review helpful By Marilyn Madden on July 16, 2006
Format: Hardcover
This book has a mundane title but could be titled "Everything you ever wanted to know about project success and then some". The Project Management Scorecard focuses on how to evaluate and measure the success of project management solutions. Given that failed projects are far more common than successful projects, executives are investing more time and money in developing project managers. This book recognizes the challenges in measuring the return on project management investment and provides clarity and techniques on how to overcome this obstacle.

The book is very thorough in its examination of the problems, process, and solutions to measuring project management success. First the authors break down the problem into its component parts, then they take a look at the project management process steps, and finally they present multiple approaches on how to create an effective scorecard and to use it to achieve desired results. The book includes not only straight-forward steps to follow, but also questionnaires and forms that can be easily used. Success stories and case studies are also included to illustrate major points.

Some of the topics include the following:

o Project management issues and challenges

o Changing corporate cultures

o Measuring reaction and satisfaction

o How to calculate and interpret and ROI

o Capturing business impact data

o Measuring skill and knowledge changes during the project

o Monitoring the true costs of the project

o Converting business measure to monetary values

o Forecasting ROI

This book provides a straight-forward approach to setting up and measuring project success. The authors have taken an onerous topic and provided clarity through simple techniques that can be easily adopted. If implemented, the solutions presented should siginificantly contribute to overall organizational success.
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7 of 8 people found the following review helpful By Marcel Chiranov on December 9, 2005
Format: Hardcover Verified Purchase
I love this book! Why?

1. It is written in easy to read style, simple and direct; anyone with minimal PM expertise, culture will understand it

2. It is covering a wide range of tools and possibilities

3. Anyone can start design, or adjust her/his own tools immediately

4. A great refference for future, to come and review it from time to time

5. It is obvious the author has experience in practicing what he is preaching

Begginer PM practitioner will find a lot of good points, easy to catch and study for future.

Experienced PM experts will have an useful guide to improve or design their own PM tools and ideas to adjust their appeoaches and processes. Highly recommended!
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